Engineer, Field Service - Chicago, IL

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It’s time you rethink what you expect from an employer.

At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

 

Location

NHQ

Purpose

• Provide on-site diagnostic and troubleshooting assistance direction to Hyundai and Genesis dealers and be instrumental in problem recognition and data collection from the field. 
• Provide supporting data for Fix It Right First-Time and Total Cost of Quality goals.

Major Responsibilities

• Work closely with Quality & Service Engineering, HMC, Partner Assembly Plants and other quality groups to organize & support Task Force Teams, Quality Inspections, Go and See visits and special assignments for competitor information and benchmarking.
• Provide on-site diagnostic, troubleshooting and technical assistance direction to dealers in compliance with Hyundai and Genesis repair policies and procedures.
• Identify emerging technical conditions and concerns occurring at dealerships and be instrumental in problem recognition and data collection and report finding to Quality & Service Engineering.
• Prepare written quality FSE reports containing photographs/illustrations/sample parts/videos, clearly explaining condition and recommended solutions.

Major Responsibilities (continued)

• Obtain incident components when requested and secure related data regarding condition. Forward supporting parts, subject data, and documentation to Quality & Service Engineering as quickly as possible.
• Work closely with Engineering Groups to research reported or known concerns and study the effectiveness of proposed and implemented field solutions.
• Interface with Regional DPSMs as needed to assist in improving Fix Right First-Time percentage, reduce buyback potential and identify dealer capability gaps.
• Assist the Regions with final repair attempt for Buyback prevention.
• Acquire and maintain highest achievable Master Technician status with Hyundai (Platinum Certification).
• Provide technical support to Regional Field staff, Consumer Affairs, Parts, Legal, NASO and Warranty departments as required.
• Conduct other tasks related to the Purpose of this Position as assigned.

Authority

• Help advise dealer technicians by identifying and recommending technical training that will help their development and diagnostic skills.
• Approve warranty expenditures in support of technical investigations (FTSQuest in AS400).

Education

~ Must be a high school graduate~ Bachelor’s degree preferred~ Master’s degree a plus

Related Experience

• Six to seven years of experience.
• Automotive Fixed Operations and Wholesale experience desirable.

Skills/Knowledge

• Proficient in Word, Excel, PowerPoint, Access, and Photoshop.
• Use of Hyundai & Genesis Workshop and Diagnostic Equipment.
• Excellent verbal and written communication skills.
• Proven ability to work independently in the field while interdependent on headquarters staff.
• Must be capable of multi-tasking, setting priorities and scheduling work activities with minimal supervision.
• Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer