Senior Service & Repair Planner

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Planning

Job Sub Function:

Supply Network Planning

Job Category:

Professional

All Job Posting Locations:

Santa Clara, California, United States of America

Job Description:

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at https://www.jnj.com 

Johnson & Johnson's Surgical Robotics Supply Chain organization is recruiting a Senior Service & Repair Planner, Robotics.  The role is a full-time position located in Santa Clara, CA with an expectation of being in the office 3+ days per week. 

The Senior Service & Repair Planner will be accountable for the overall end-to-end FRU and Spare Parts planning, alignment and systems in direct support of the business. 

This includes SKU/FRU-level forecasting and trending, identifying supply/demand gap and developing strategies to resolve, maintaining Service Plant master data and working closely with cross functional partners to deliver high customer service levels.

Additional responsibilities include facilitating Service & Repair Demand Review forum and identifying drivers of key performance metrics and action plans to meet/exceed business targets. 

This individual must possess creative problem-solving skills and the ability to exercise a high degree of business judgment and sound reasoning.

The Senior S&R Planner will interact, coordinate and influence regularly with Service/Repair team and cross-functional partners including SC Planning, Operations, Engineering, Finance and R&D to ensure aligned business decisions are driven and appropriately communicated throughout the organization.  This individual will report to the Surgical Robotics Strategy and Plan Leader.

Key Responsibilities

Service & Repair Planning

• Develop and deploy servicing/repair planning and inventory management processes and tools to manage capital and re-usable consumables on-site, FSLs, Trunk, including Global. 

• Partner with service & repair to ensure appropriate inventory and customer service targets.

• Generate forecasts by maintaining and updating the FRU Model as required.

• Maintain Material Master data for service-related items.

• Process and manage Field Service Engineer (FSE) Field Replaceable Unit (FRU) requests and orders.

• Oversee Return Material Authorizations (RMAs) for FRUs.

• Participate in Global Cycle Counts to ensure accurate inventory records.

• Create and track Repair Orders from initiation to completion.

• Achieve service planning metrics including inventory ($), Slow Moving/Obsolete (SLOB), and customer uptime.

• Responsible for identifying and initiating planning scenarios to drive/support decision making through the process

Overall

• Responsible for communicating business related issues or opportunities to next management level.

• Creates and maintains in-depth analytical tools to support issue resolution, decision making, and execution oversight

• Responsible for identifying and driving improvements of the FRU mode