Poker Assistant Shift Manager

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

 

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

 

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

 

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

 

WE LOVE OUR WORK.

• Poker Assistant Shift Manager shall be the Manager assigned and present with the responsibility for directly managing and supervising all activities related to the operation and conduct of poker.
• Opens and closes games, monitors player ratings; reports win-loss in accordance with department standards.
• Provides direct supervision of all games and staff.
• Enforces games procedures and policies as outlined in company and department manuals; state regulations and in accordance with Internal Controls.
• Ensures the integrity of all gaming chips and monies entrusted.
• Maintains game security and protects company assets at all times.
• Shall make table fills/credits as needed.
• Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
• Effectively handles customer concerns and requests.
• Assists in staff selection; training; counseling; recognition; separation of employment and other human
• resources related issues.
• Complete understanding and adherence to disciplinary policies including but not limited to coaching and counseling staff and the use of progressive discipline to modify performance.
• Addresses and manages complaints, grievances or concerns from team members.
• Ensures that staff behavior and appearance are in compliance with established standards.
• Maintains a professional work environment with management and staff.
• Participates in meetings and training as required.
• Utilizes effective communication tools to ensure that consistent, accurate and timely information is provided through the shifts.
• Knowledgeable of all programs, policies and procedures affecting HCCTR team members.
• Maintains complete confidentiality of all company information at all times.
• Performs other duties as may be assigned by department and/or company management and performs all job duties in a safe and responsible manner.

BRING US YOUR BEST.

• This position directly supervises Poker Dual-Rates and dealers.
• To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor’s degree from a four-year college or university; and a minimum of 3 years comparable table games management experience; or equivalent combination of education and experience.
• Excellent communication skills both written and oral. Ability to read, analyze, interpret and comprehend documents, instructions, and correspondence/memos. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers or staff, customers and the general public.
• Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
• Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret a variety of technical and mathematical formulas. Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.
• Must obtain licensing with the West Virginia Lottery and Racing Commissions every year of employment.
• Must be a minimum of 21 years of age. Thorough knowledge of all casino games and casino operations. Results oriented, hands-on professional with the abi