RTLS Service Technician

 

 

An Amazing Career Opportunity for a RTLS Service Technician!! 

Location: Atlanta, GA

Job ID: 49409

 

The RTLS Service Technician- HID Technologies is responsible for installing, commissioning, servicing multiple RTLS healthcare technologies, processing customer orders including order entry, checking production, order acknowledgment, & training customers on use of solutions. This position, along with other team members will float between various customers to provide support

 

 

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

 

 

As our RTLS Service Technician, you’ll support HID’s success by: 

• Servicing, installing, troubleshooting, repairing, maintaining, and inspecting RTLS and environmental temperature monitoring solutions for healthcare customers.
• Troubleshooting existing installations and utilizing as-built drawings and documentation to identify and correct system deficiencies.
• Providing onsite validation and testing of RTLS systems.
• Responding to support tickets within established SLA requirements and escalating issues when appropriate
• Performing preventative maintenance, repair, and emergency service calls to ensure operational readiness
• Traveling extensively to customer sites and providing timely onsite support.
• Responding to support tickets within established SLA requirements and escalating issues when appropriate.
• Collaborating with Customer Success Managers to ensure service excellence and high levels of customer responsiveness.
• Assisting with continuous improvement initiatives to enhance RTLS installation, maintenance, and service delivery processes.

 

 

Your Experience and Background include:  

• Vocational school or 2-year college degree preferred. High school diploma or GED equivalent
• In lieu of degree a minimum of two years’ experience supporting RTLS products and experience in customer services or related positions.
• Working knowledge of technical characteristics of RTLS.
• Customer focused while maintaining a charismatic yet strategic and proactive approach.
• Ability to work independently, interdependently with other areas of the company as well as acting as solid team player.
• Must be able to lift and carry up to 50 lbs. and occasionally ascend/descend ladders as necessary.
• Ability to effectively communicate in the English language, both verbally and in writing. 
• Effective communicator on all levels, including C-Suite.
• Ability to adapt to change and learn new systems in challenging situations.
• Previous experience working in Healthcare or Healthcare IT is preferred.
• Proficient in MS Office Suite and Smartsheets is preferred.
• Reliable Transportation. Travel required at least 60% of the time. 0 to 10% outside of METRO Atlanta area.

 

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

 

 

Why apply