Sr. Business Development Representative, Strategic Accounts

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 8,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

What You’ll Do

As a Senior Business Development Representative, you will play a key role in driving new business growth across strategic accounts in North America. You will focus on building pipeline, engaging senior stakeholders, and partnering closely with Strategic Account Executives to execute targeted account strategies.

• Drive outbound prospecting across strategic accounts using calls, email, LinkedIn, and targeted campaigns 
• Identify, research, and engage key decision-makers within Strategic and Enterprise organizations 
• Partner closely with Strategic Account Executives to execute tailored account-based strategies and develop territories 
• Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities 
• Clearly articulate the value of Genesys Cloud and CX solutions aligned to customer challenges and business outcomes
• Consistently generate qualified pipeline aligned with regional revenue goals 
• Maintain accurate activity tracking, pipeline management, and reporting in Salesforce 
• Meet and exceed KPIs related to meetings booked, pipeline creation, pipeline acceleration and conversion rates 

What You Bring

You are a driven, curious, and results-oriented professional with a passion for building pipeline and engaging customers.

• 3–5 years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments 
• Fluent in English 
• Proven track record in outbound prospecting and pipeline generation 
• Comfortable engaging mid-senior-C-level stakeholders in complex organizations 
• Excellent communication, organizational, and time-management skills 
• Experience with Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools is a plus 
• Incredible business acumen

Why Genesys

• Join a global leader in customer experience and cloud technology 
• Gain experience working with some of the largest companies in the world on a team with strong market potential 
• Competitive compensation with performance-based incentives 
• Clear career progression within an outstanding sales organization 
• Collaborative, diverse, and inclusive team environment

 #LI-MC1

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To