Call Center Associate_ On-Site

Req ID: 367709 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Call Center Associate_ On-Site to join our team in Chicago, Illinois (US-IL), United States (US).

Job Description

This role is responsible for delivering high‑quality customer support related to account and billing inquiries. The position requires strong problem‑solving skills, attention to detail, and a customer‑first mindset.

 

Key Responsibilities

• Educate and assist customers with account‑related billing questions, concerns, and requests

• Research and analyze customer inquiries, taking appropriate action to fully resolve billing issues in accordance with established policies, procedures, and protocols

• Promote positive customer relationships while maintaining high standards of ethics, quality, and professionalism

• Provide application and navigational support for customer‑facing technologies

• Guide customers through the problem‑solving process in a clear and supportive manner

• Escalate unresolved issues to the appropriate next level of support when necessary

• Provide accurate information related to first‑level business requirements

• Document all customer interactions by entering thorough and accurate account notes in accordance with Account Note Maintenance Guidelines

• Share customer feedback and suggestions with the appropriate internal teams

Work Location

This position is based onsite at:
2 N. LaSalle Street, Chicago, IL (Downtown Chicago)

Minimum Requirements

• Minimum of 3 years of experience in a contact center and/or customer service environment

• Minimum of 3 years of experience meeting contact center performance metrics, including availability, call handling, and quality assurance

• High school diploma or GED required

• Language requirement: Fluent in English

 

 

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $30,990 – $52,750. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, ple