UX Designer - Costco Travel

Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed.

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST.  Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

User Experience (UX) Designers are responsible for creating satisfying and compelling experiences for users of a product, often drawing on results from user research and workflow analysis. They also provide product usability, evaluation, and support to product development teams, including the analysis and investigation of applications/systems including tactile methods, visual graphics, web, multimedia, voice response, and conversational user interaction. 

As a UI/UX designer on the Costco Travel User Experience Research and Design team will advocate relentlessly for our users and promote innovative experiences with positive impact. We employ best practices of human-centered design thinking to solve business challenges and to improve the experience for our members and agents. Costco Travel is seeking a UX Designer with a background in both design and research who can help drive the future of Costco Travel’s growing User Experience practice. The UX Designer will be responsible for creating compelling experiences for the users of our products, drawing on results from user research, observation, and workflow analysis. The individuals in this role will work closely with Product Management to collaborate on defining design opportunities and utilize your expertise in UX and UI best practices.

 

If you want to be a part of one of the worldwide BEST companies “to work for”, simply apply and let your career be reimagined.

 

ROLE

●      Leads overall design strategy that meets business and user needs while considering technical limitations.

●      Promotes and supports the principles of user-centered design to stakeholders and executives.

●      Prepares and facilitates activities such as affinity diagramming, journey mapping, and user scenario or storyboarding exercises with stakeholders.

●      Presents designs to business stakeholders for approval and is able to support design decisions with research and assessments.

●      Manages stakeholder expectations and effectively negotiates trade-offs with stakeholders and executives.

●      Creates detailed documentation in meetings, capturing discussions and feedback from stakeholders, and is accountable for managing UX action items identified in meetings.

●      Performs quality assurance testing on developed pages and facilitates discussion to address defects/bugs.

●      Conducts website research, such as assessments or competitive analysis of outside retailers.

●      Prepares and facilitates usability testing (e.g. formative vs. summative test, moderated vs. unmoderated test, in-person vs. remote, A/B tests).

●      Prepares and f