GI Operations Senior Business Analyst Lead

About the role

Senior BA Lead will will be working closely with business partners to gain in depth understanding of
customer’s business strategy, processes & operational challenges. Responsibilities will include managing the requirements phase of the various projects including Multinational Systems Initiatives and SCUP initiatives. Senior BA role will oversee and manage the quality deliverables from the IT teams and making sure requirements and processes are documented based on the expected standards. This role will also be responsible on leading various workshops with business partners, to derive the discussions in order to gather their requirements.
 

Responsibilities
• Deliver Standard Operating Procedure & Controls documentation connected to operating
model/process improvement initiatives.
• Serve as liaison between Business and IT, translating business needs into functional business
requirements. Collaborate with business partner to define business requirements for a project.
• Manage key policy administration system enhancements as well as involvement in testing and
release management. Work with business partners to develop acceptance criteria and a plan to
facilitate user acceptance testing to ensure that the solution meets the business needs.
• Policy administration system change management support for Underwriting teams, helping them
to navigate system upgrades, defect reporting and any required interim workarounds.
• Managing Shared Services migrations and ongoing oversight of service delivery.
• Premium & Claims support.
• Premium Booking/Collections oversight.
• Audit support.
• Ownership of assigned systems and process, ensuring overall performance and customer
satisfaction.
• Work with Operations counterparts & business leadership to ensure requirements are accurately
captured and prioritized for delivery on assigned projects.
• Identify root causes and solutions; work with Operations leadership, SMEs and support staff to
deliver short and longer term improvements.
• Track system user/stakeholder feedback and identify training requirements

What we're looking for
• 7+ years work-related experience. Insurance or Financial industry experience preferred but not
required.
• Must have significant knowledge of working within an organization, work environment and, with
process.
• Experience driving strategic functional discussion with business stake holders and producing
actionable plan for driving delivery.
• Experience managing business specifications and an understanding of technical areas gained
from completing assignments or overseeing others' work.
• Experience leading requirements gathering, analysis and documentation.
• Experience working with senior business management and Senior IT leads to design new
functionalities on an existing application.
• Ability to work closely and provide guidance on business functionality with the technical team.
• Must possess outstanding verbal and written communication skills.
• Must be detail-oriented and thorough with the ability to meet aggressive deadlines.
• Must be flexible and effective at multi-tasking.
• Must be pro-active with issue identification and resolution.
• Strong ability to perform analysis of medium to complex business function, workflow, and
technology issues to support decision-making.
• Ability to adapt to changing business requirements.
• Experience working on web-based and digital applications.