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Chief of Staff
The Lumistella CompanyUnited Statesfull_timeVerifiedPosted 5 Sept 2025
About the role
Join us in Telling the Stories of Santa’s North Pole!
The Lumistella Company is a global intellectual property company dedicated to bringing Santa’s North Pole to life for children around the world through consumer products, original entertainment and brand experiences. We are home to the most iconic and beloved Christmas brands of this generation including The Elf on the Shelf, Elf Pets, and Elf Mates. The Chief of Staff is a strategic advisor and operational leader who supports the President (Chair of the Executive Management Committee and member of the Executive Board) in driving alignment, execution, and accountability across the organization. By acting as a key representative of the President, the Chief of Staff ensures seamless communication, coordinates cross-functional initiatives, and oversees the timely execution of key projects and action items crucial to carrying out the directives of the Executive Board.This role is responsible for managing information flow, facilitating decision-making, and ensuring that Executive Board priorities are effectively communicated and implemented across all departments and at the direction of the President. The ideal incumbent is a highly organized, proactive, and strategic thinker with strong leadership and communication skills. They must be able to synthesize complex information, drive operational efficiency, and hold teams accountable while maintaining a high level of discretion and professionalism.The Chief of Staff will be responsible for:
The Lumistella Company is a global intellectual property company dedicated to bringing Santa’s North Pole to life for children around the world through consumer products, original entertainment and brand experiences. We are home to the most iconic and beloved Christmas brands of this generation including The Elf on the Shelf, Elf Pets, and Elf Mates. The Chief of Staff is a strategic advisor and operational leader who supports the President (Chair of the Executive Management Committee and member of the Executive Board) in driving alignment, execution, and accountability across the organization. By acting as a key representative of the President, the Chief of Staff ensures seamless communication, coordinates cross-functional initiatives, and oversees the timely execution of key projects and action items crucial to carrying out the directives of the Executive Board.This role is responsible for managing information flow, facilitating decision-making, and ensuring that Executive Board priorities are effectively communicated and implemented across all departments and at the direction of the President. The ideal incumbent is a highly organized, proactive, and strategic thinker with strong leadership and communication skills. They must be able to synthesize complex information, drive operational efficiency, and hold teams accountable while maintaining a high level of discretion and professionalism.The Chief of Staff will be responsible for:
1. Driving execution, alignment, accountability and information flow on critical activities:
- Strategic Execution & Organizational Alignment Ensures company initiatives and projects align with the Executive Board’s strategic priorities.
- Acts as a central coordination point across the business, ensuring cross-functional collaboration on activities directed by the President.
- Translates high-level strategies into operational plans. Facilities the activity necessary to ensure execution.
- Driving Accountability & Project Management
- Tracks key initiatives, action items, and projects, ensuring accountability and on-time completion.
- Sets up systems and processes to monitor deliverables.
- Follows up with teams to ensure that commitments made to the President or other Executive Board members are fulfilled.
- Identifies bottlenecks and works with teams to remove roadblocks to execution.
- Information Flow & Communication Hub
- Acts as a bridge, when necessary, between the President, the Executive Board and others within the organization, ensuring effective communication.
- Information Consolidation & Synthesis
- Collects, organizes, and synthesizes key updates from executives, department / section heads, and project teams into digestible briefings for the President and the Executive Board.
- Ensures that the President is informed about critical issues before meetings and that decisions are made with the necessary context.
- Prepares executive summaries, status reports, and dashboards to streamline information exchange between leadership levels.
- Consolidates and synthesizes updates, data, and reports for the President and the Executive Board.
- Ensures that key messages from the President and the Executive Board are effectively communicated across the organization.
- Facilitates Two-Way Communication
- Acts as a liaison, ensuring that directives and priorities are clearly communicated to department / section heads and teams.
- Gathers input from internal teams and presents it to the President in a structured manner, ensuring leadership is aware of concerns, challenges, and progress.
- Ensures messages from leadership do not get diluted or misinterpreted as they move through the organization.
- Knows when to hold teams in place pending the President’s input and when to push action forward. Elevates critical information to the President immediatel
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