Principal ServiceNow Business Analyst SME GRC

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Job Description

Our Princiapl ServiceNow Business Analyst (BA) SME GRC / IRM / TPRM plays a critical role in bridging business needs with technical capabilities on the ServiceNow platform specific to GRC. This client-facing role involves gathering requirements, facilitating workshops, translating business logic into technical specifications, and supporting the implementation of ServiceNow solutions within the GRC ServiceNow module.

Requirements

Requirements Gathering & Analysis Lead workshops to collect and document business and technical requirements in the GRC / IRM / TPRM module area.
Translate complex technical specifications into business logic and vice versa. 
Collaborate with stakeholders to evaluate GRC ServiceNow capabilities and enhancements. 
Documentation & Communication Create user stories, process guides, end-user documentation, and playbooks. 
Document enhancement requests and technical specifications related to the GRC module.
Maintain clear communication with stakeholders regarding status updates and feasibility assessments. 
Platform Expertise & Collaboration Maintain deep knowledge of ServiceNow modules including IT Workflows, CRM Workflows, GRC, Security & Risk, AI, etc. Partner with ServiceNow architects, developers and provisioning analysts to ensure alignment of business and technical objectives. 
Support UAT sessions and training for various client personas. 
Agile & Delivery Support Write user stories to be configured by technical developers. 
Work within Agile frameworks to support sprint planning and execution. 
Proactively identify risks, issues, and blockers and communicate through appropriate channels. 
Ensure deliverables are complete, consistent, and aligned with customer expectations. 

Required Qualifications
Bachelor’s degree in Computer Science, Information Systems, or related field. 
3+ years of experience as a Business Analyst or Product Specialist in ServiceNow environments including GRC / IRM / TPRM module.
ITIL Foundation Certification (v4). Strong oral and written communication skills. 
Proficiency in Agile lifecycle and tools like ServiceNow Docs and NowCreate. 

Preferred Qualifications
Experience with multiple ServiceNow applications (e.g., ITSM, HRSD, CSM) is ideal but specifically GRC.
Familiarity with Common Services Data Model and Strategic Portfolio Management. 
Ability to work independently and manage multiple priorities. 

Key Competencies  
Business process reengineering technical and functional documentation for Stakeholder engagement. Agile delivery and sprint planning skills. ServiceNow platform knowledge and workshop facilitation and training experience.

 

The base compensation range for this role in the posted location is: $84,150 to $170,040.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

 

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: 

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid