Quality Supervisor

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

 

Our Memphis site has an exciting opportunity for a Quality Supervisor to oversee manufacturing quality functions, technicians, and inspectors.

How will you make an impact? 

In this role, you will Direct, coordinate, and review all activities of the quality technicians and QC & OBA Inspectors to ensure the needs of internal and external Customers are being met.

What will you do?

LEADERSHIP AND MANAGEMENT RESPONSIBILITIES

• Recruit, interview, and hire quality control (QC), Packout, and out-of-box audit (OBA) resources.
• Communicate criteria to recruiters for QC, Packout, and OBA position candidates.
• Monitor team member turnover; identify key factors that can be improved; make improvements.
• Identify individual and team strengths and development needs on an ongoing basis.
• Create and/or validate training curriculum in area of responsibility.
• Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational roles and responsibilities, and personal development goals).
• Solicit ongoing feedback from Line Managers, Quality Engineers, Workcell managers, peers, and team members on team members’ contributions to the team. Provide ongoing coaching and counseling to team members based on feedback.
• Express pride in staff and encourage them to feel good about their accomplishments.
• Perform team member evaluations professionally and on time.
• Drive individuals and the team to continuously improve key operational metrics and the achievement of organizational goals.
• Coordinate activities of teams and keep them focused in times of crises.
• Ensure recognition and rewards are managed fairly and consistently in the area of responsibility.
• Provide a communication forum for the exchange of ideas and information with the department.
• Organize verbal and written ideas clearly and use an appropriate business style.
• Ask questions; encourage input from staff.
• Assess the communication style of individual team members and adapt their own communication style accordingly.
  
  TECHNICAL MANAGEMENT RESPONSIBILITIES
• Create appropriate QC, Packout, and OBA shift coverage schedules to ensure the best utilization of resources while keeping the employees’ best interests in mind.
• Participate in On Time Delivery (OTD) Meetings per the current Jabil structure.
• Train and evaluate various customer requirements to make QC, Packout, and OBA effective and efficient.
• Provide appropriate training to the OBA personnel based on the industry specifications and standards as well as customer specifications to ensure OBA is truly the eyes of the external customer.
• Provide appropriate training to the QC personnel based on the industry specifications and standards as well as customer specifications to ensure they are effective at minimizing escapes to the customer.
• Be able to backfill the role of a Packout operator, QC inspector or OBA auditor if and when the need arises.
• Run OMI, DPM, and other quality reports and analyze the data to understand the gaps in the Jabil process in meeting customer requirements.
• Monitor Jabil process health by performing periodic process audits with the help of the OBA auditors.
• Coordinate 5S audits with the OBA staff.
• Periodic personnel performance review and composition.
• Departmental work output monitoring.
• Provide support in the field of inspection questions and problems.
• Project a positive attitude and promote total involvement of all personnel in their daily duties.
• Adhere to all safety and health rules and regulations associated with this position and as directed by the supervisor.
• Comply and follow all procedures within the company security policy.
  
  MANAGEMENT & SUPERVISORY RESPONSIBILITIES
• Job is directly responsible for managing about 10-12 employees (e.g., hiring/termination and/or pay decisions, performance management).

How will you get here? 

Education: 

• Bach