Front of House

Pay: $28.00 /hr

The Front of House/Concierge will be responsible for meeting and greeting all visitors/guests and guiding them to their destination, answering questions or concerns. The Front of House/Concierge will work closely with the reception desk.

Job duties

• Review DAAG (Day At A Glance) first thing in the morning

• Greeting visitors/guests warmly and professionally. 

• Time permitting, QC VIP VO

• Conf room QC - meetings booked that day

• Escorts

• VIP check in/daily

• VO check in

• conference room request from guest/visitor

• Answering visitors/guest questions, addressing concerns, and resolving problems efficiently and effectively. 

• Keeping accurate records of visitors/guest requests, reservations, and other relevant information

• Communicating with hosoitality, maintenance, and other departments to ensure smooth operations and visitors/guest satisfaction. 

• Client meeting guest instructions (OMM attorney instructions for guests)

• RSVP invites for Firm Lunches (Calendar Invites for the Firm Lunch tracking list)

• Cardkey prep for incoming Visitors

• Preparing card/map in advance

• Catering invoices

• cross check names in DAAG/and lobby security in

• Afternoon room set ups

• Afternoon room QC's

• Next day set ups

• Catering Orders

• Adhere to Williams Lea policies in addition to client site policies

Job qualifications

• Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience

• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment

• Reception, switchboard or administrative assistant experience preferred

• Ability and willingness to learn in the client’s business and employees to handle calls and greet visitors more efficiently

• Proven customer service skills are required to create, maintain and enhance customer relationships and provide exceptional introduction and visitor experience

• Intermediate skill in the use of MS Office software (Word, Excel, Outlook), messaging systems, and job workflow tools

• Familiar with general office procedures to meet and maintain client satisfaction

• Ability to work in a fast-paced, team environment, working both independently and collaboratively

• Ability to prioritize work, balance projects and meet deadlines in a timely manner

• Strong attention to detail with good organizational skills and emphasis on accuracy and quality

• Ability to handle sensitive and/or confidential documents and information

• Ability to make independent decisions that conform to business needs and policy

• Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level

• Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure

• Must be self-motivated with positive can-do attitude

• Must be able to interact effectively with multi-functional and diverse backgrounds

Statement of other duties

• This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions

Working conditions

• Position operates at sites with maximum of 24/7 operations.  Individual shift requirements will vary by site

• Ability to work overtime as needed

• Work is performed in a professional work environment

• Professional attire required

• Hazards include working with office machines (computers, peripherals, copiers, faxes, scanners, bindery equipment, paper cutters, paper, toner) and cleaning supplies

• Must be able to work sitting down all or most of the time