Senior Office Services Workflow Coordinator - Mon - Fri 8:30am-5:30pm

Williams Lea is hiring for a Senior Office Services Workflow Coordinator for our Dallas office to work Monday to Friday 8:30 am to 5:30 pm!

Pay: $22.00/hour

Benefits:

• Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
• 401k Retirement Savings Plan Including Employer Match
• Paid Time Off (PTO)
• Life Insurance
• Paid Parental Leave
• Short-term & Long-term Disability
• Healthcare & Dependent Care Flexible Spending Accounts
• Domestic Partner Coverage
• Commuter Benefits
• Legal Assistance
• Employee Assistance Program (EAP)
• Additional Employee Perks and Discounts

The Senior Office Services Workflow Coordinator is a member of the on-site Williams Lea team delivering exceptional customer service for our clients. Responsibilities include workflow coordination in one or more of the following areas:  mail distribution, copy services, intake, hospitality, conference room set-up, reception assistance, expense processing, accounts payable, administrative services and/or other general office services duties as needed.

Job qualifications

• High school diploma or equivalent experience.
• Five+ years office service office services experience preferably in a legal, banking or large corporate environment.
• Experience directing workflow.
• Skilled in the use of fax, mail, phone & and/or digital reprographics equipment and office other office hardware and/or software, as applicable to service line
• Familiar with procedures supporting service line, such as fax, mail, reprographics, or other administrative support services
• Ability to handle sensitive and/or confidential documents and information.
• Ability to make independent decisions and use problem-solving skills and in line with appropriate standards/procedures.
• Capable of demonstrating exemplary work ethics and professionalism at all times.
• Ability to work in a fast-paced team environment.
• Attention to detail with emphasis on accuracy and quality.
• Ability to prioritize work to balance multiple projects and deadlines.
• Ability to cultivate and maintain effective working relationships with client, team members, manager and others through excellent verbal and written communication skills.
• Exceptional customer service skills; maintains professional demeanor and composure at all interactions.
• Intermediate computer skills required.
• Must have good organizational skills.

Job duties

(* denotes an “essential function”)

• *Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
• * Assist the team in completing large or more complex jobs  i.e. large numbers of reprographics requests, or high volumes of incoming/ outgoing mail packages, expansive administrative support requests
• *Ensure team provides outstanding service to client, while building strong customer relationships.
• *Immediately escalate any operational problems or issues to Lead, Supervisor or Manager.
• *Produce required reports on schedule.
• *Provide job intake services as prescribed by manager.
• *Read, interpret and understand all requests (emails, phone, in-person, and forms). 
• *Communicate with manager and client on job or deadline issues.
• *Direct Quality Assurance process to maintain efficient workflow and assure client satisfaction.  
• *Monitor work flow to ensure jobs are completed efficiently, accurately and within deadlines.
• *Assess incoming requests selecting the best equipment and resources for successful completion, and load copiers with paper and toner as needed.
• *Make sure that team is following standard operating procedures at all times.
• *Train new employees on policies and procedures.
• Handle sensitive and/or confidential documents and information.
• Maintain all logs and reporting documentation as required.
• Additional duties as required by client and manager, including but not limited to set-up conference rooms including audio/visual equipment, furniture configuration, fax and messenger services and food/beverages as needed; assist with reception coverage, including managing multiple phone lines and visitor check-in.
•     Must be able to lift up to 50 lbs. on a regular basis.

Working conditions

• Position operates at sites with maximum of 24/7 operations.  Individual shift requirements will vary by site.
• Work is performed in a professional work environment
• Professional attire required

Who we are: In a rapidly changi