Lead Admitting Representative - Mount Sinai Brooklyn - Admitting Department - Full-time - Days

Roles and Responsibilities:

1.    Adheres to the Admitting Department’s guidelines for Behavioral Standards.
2.    Assignments will include all areas of Admitting and Cashier.
3.    Assist with orienting and in-servicing.
4.    Assist with monthly staffing schedules
5.    Process mail, process bank deposits for submission (copies, obtain receipts, document records)
6.    Process patients/clients and employee payments, billing, cashier transaction
7.    Process log, batch, and maintain receipts to Accounts Payable
8.    Process parking, food services, radiology, medical records requests, subpoenas, private room transactions and create cloud e-receipts
9.    Manages reimbursement, distribution, and replenishment of petty cash.
10.    Answering phones and responding to urgent requests. Escalating 
concerns to Director.  Follow-up to ensure issues have been resolved.
11.    Performs appropriate searches in ADT to eliminate duplication of Medical Record Numbers.
12.    Obtains/confirms complete and accurate demographics and insurance coverage by interviewing the patient and entering information in appropriate system.  Secures additional information from physician and/or patient.  Verifies that data is correctly entered in appropriate system and that Labels, Wristband and face-sheets are made.
13.    Reconciles Daily Census in Epic. Inputs accurate data and distributes Census Activity Reports daily and in a timely manner to leadership and Census Distribution List as directed.  
14.    Processes all support documentation and forms to compete admission.  Explains accommodations and required forms to patient, assuring completeness.  Obtain signatures as related to hospital policies and procedures.
15.    Maintains Decedent Affairs by entering expiration information in logbook and appropriate system; and assures Electronic Death Certificate is complete, signed and printed and releases authorization to funeral directors for release of patient’s remains.
16.    Provides all Patients or Patient’s surrogate with a copy of the Patient’s Bill of Rights-Patient Notification Record and explains Provisions as requested or necessary.
17.    Accurately completes admissions timely and efficiently in Epic, assigns and notifies appropriate hospitalist and ED Care Team of admissions via admission log and Epic Secure chat
18.    Monitors transfer appropriately and accurately and communicates with appropriate Centralized Command Center's Throughput team when necessary.
19.    Collects patient walk-in payments,self-pay, co-pays or deductibles when indicated by Patient Financial Counseling Department.  Issues patient’s receipt and follows appropriate procedure for securing payment.
20.    Processes all support documentation and forms to complete inpatient admissions. Explains accommodations and required forms to patient, assuring completeness. Obtain signatures as related to hospital policies and procedures as well regulatory requirements such as Patient Notification Record, Insurance Authorization Financial Agreement, and Important Message from Medicare about Discharge, NYS Caregivers Act.
21.    Functions as a liaison between patients/families seated in Hospitality Suite and clinical staff in procedural areas (Recovery, IR, OR, Endo, Vascular Lab).
22.    Understands and manually processes all registrations and admissions during downtime periods.  Follows appropriate downtime procedure, assigning downtime MR# and case numbers, entering correct downtime numbers in system.
23.    Scheduling procedures in Epic for Endoscopy Suite.
24.    Schedule appointments for various services referred via the Patient Access Navigator Program and notifies patient, documents, and follows-up with all requests.
25.    Case Management Support: Logs approval and denials in Epic for Peer-to-Peer discussions
26.    Notifies case managers of all correspondence from insurance carriers and health partners requesting clinical reviews, discharge summaries and other documentation.
27.    Processes patient’s discharge appeal as appropriate.
28.    Assist Director as needed with schedule and timekeeping, training, and other managerial responsibilities.
29.    Flexibility in dealing with different points of view.  Tries new ideas and approaches.
30.    Accepts constructive criticism as demonstrated by positive behavior change.
31.    Provides lead support to admitting department staff
32.    Adheres to the department behavioral standards.
33.    Maybe required to perform other duties as assigned or perform other duties when necessary.
34.    Complies with dress code.
35.    Other duties as assigned by director.
36.    Attend meetings as requested
 

Requirements:

• High school diploma/G.E.D required; college degree preferred