Sr. Executive Administrative Assistant (NF Strategic Customer Solutions)

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This role will have a three day in office requirement.

This role will report to and support the SVP, Strategic Customer Solutions and the broader SCS organization as needed. As a member of the SCS LT direct team, the selected candidate will work closely with SCS staff admin, SCS Cabinet members, compliance, and other matrix business partners. Successful candidates will deliver high quality work with extraordinary care by:

• Demonstrating a project mindset which includes anticipating needs, working independently and problem solving
• Cultivating relationships within and across the business
• Exhibiting process discipline and partnering closely with compliance
• Contributing to strategic projects and priorities
• Delivering key administrative support including meeting planning, calendar support, communication, and efficiently leveraging key technology platforms (e.g., Teams, Microsoft Office, Workday, SharePoint, etc.)
• Maintaining a high degree of confidentiality

This is an E3 band role.

#LI-COLE

Job Description Summary

Are you a problem solver and detailed oriented? If you can take initiative, use both your analytical and creative abilities to make sound decisions and have a desire to solve challenges, we want to hear from you!

As a Senior Executive Administrative Assistant, you'll perform a wide variety of confidential, detailed and complex administrative functions. You will coordinate meetings and make business and travel arrangement decisions for your leader(s) and their team. You'll plan, organize and schedule own work and may serve as a formal lead/mentor to others.

Job Description

Key Responsibilities: 

• May manage one or more leaders work and community involvement calendars while ensuring work life balance and effective use of their time. 

• Makes travel decisions that best fit leader's style and calendar. Acts quickly to make adjustments to travel, as needed. 

• Compiles sophisticated information for reports and presentations. 

• Screens communications for action items and due dates, bringing key items to the leader's attention. Initiates necessary actions, e.g., follow-ups, prioritizations, action required, etc. Drafts responses for executive review, implementing their style into all communications. Rarely seeks guidance on email replies. 

• Provides assistance with office procedures or processes that help the team be more productive and efficient. 

• Monitors departmental expenses, processes expense reports in a timely manner and monitors expense reports submitted by executive and staff for accurate reporting. Assists office budget coordinator with forecasting and planning. 

• Handles budget for meeting planning. Performs quality check of invoices/accounts payable. Inputs travel expense and other expenses for payment; reviews and passes to office budget coordinator. 

• Takes on an informal administrative subject matter expert role within the department for other administrative assistants and provides support. 

• Keeps up to date on Nationwide procedure changes, Human Resources policy changes, business environment, etc. that impact department level plans.

• Leads special projects as assigned.

May perform other responsibilities as assigned.

Reporting Relationships: Typically reports to a Senior Vice President-level executive or above and may support multiple executives and their staff. This is an individual contributor role. 

Typical Skills and Experiences: 

Education: High school, vocational or technical business school studies in secretarial science; undergraduate level coursework beneficial.

License/Certification/Designation: Administrative professional certification(s) such as Certified Admi