Sr. IT Engineering Manager, Salesforce & Vault - Foster City

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
 

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
 

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description
 

At Gilead our pursuit of a healthier world for all people has yielded a cure for hepatitis C, revolutionary improvements in HIV treatment and prevention as well as advancements in therapies for viral and inflammatory diseases and certain cancers. 

We set and achieve bold ambitions in our fight against the world’s most devastating diseases, united in our commitment to confronting the largest public health challenges of our day and improving the lives of patients for generations to come.  As a  Sr. Manager IT Engineering, at Gilead you will ... 

Sit within the global Gilead IT organization within the US Commercial Field Enablement IT team with the primary responsibility of supporting US Commercial & Medical teams for field-led events such as speaker programs, exhibits & sponsorships, community liaison led events, etc. This role reports to the US Commercial IT Field Enablement lead.

This role will support and liaise with a broad set of business stakeholders across the US & Global Commercial & Medical Operations teams, field sales and medical teams, and Business Conduct. The role will be responsible for managing capabilities across multiple Salesforce and Vault platform applications and portals such as Veeva Events Management, Centris, Speaker Resource Center, etc. Responsibilities would include managing current capabilities, and tracking & executing on an enhancement roadmap.

The role will also engage across IT teams who manage/support systems within the Capability ecosystem, i.e., Veeva / Vault CRM, Concur, Veeva Align; integration touchpoints with tools such as Master Data Management platform, Commercial Analytics Hub, Business Conduct Data lake, as well as the broader IT teams that enable the overall working experience for the business teams we support.

Essential Job Duties & Responsibilities:

• Enhance and manage capabilities for field-led events across multiple applications and business stakeholder teams

• Work with the MSP team to ensure applications continue to meet business needs

• Work with enterprise IT teams to ensure in-scope applications remain compliant with Gilead security, architecture, compliance and other requirements

• Own cloud-based CRM data replication layer supporting compliance and all downstream integrations

• Manage and monitor replication pipelines for data integrity and availability

• Define and govern RPO and RTO for business-critical data flows

• Troubleshoot replication failures and latency issues

• Architect and operate the CRM data replication layer on AWS S3, ensuring high availability, performance, and scalability

• Partner with MDM, Analytics Hub, Compliance, and Business Conduct teams to ensure downstream readiness

• Manage AWS S3 storage, replication, and cost optimization

• Works closely with the respective Product Owners for Veeva / Vault CRM, Veeva Align and other field applications to ensure end user experience of field applications remains consistent and positive

Basic Qualifications:

• 12+ Years with High School Diploma or equivalent OR 10+ Years with AA OR 8+ Years with BS / BA OR 6+ Years with MS / MA / MBA

Preferred Qualifications:

• Computer Science degree or related discipline is preferred

• 5+ experience in a similar role within the Biotech / Pharmaceutical industry with demonstrated applied technical and functional knowledg