Field Support Specialist II - South Central Region

We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. 
 
Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.  
 
We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications. 

Job Summary

Provides startup, troubleshooting and end user training for lighting control systems.  Can easily read lighting and floor plans and interpret specifications to ensure system installations match the plans and meet the end user's expectations.  Has enough expertise to handle complex jobs and work with both internal and external stakeholders to address concerns and drive for project completion.

 

 *This position will require you to be in the South-Central Region of the US for service visits in states such as TX, New Mexico, Colorado, Arkansas, Oklahoma, etc.*

Key Tasks & Responsibilities (Essential Functions)

• Performs onsite lighting and control startup, troubleshooting and end user training.    55%
• Provides expert support for both internal and external customers as it pertains to field applications of product    30%
• Creates and maintains relationships with key stakeholders to provide differentiated service    10%
• Provides engineering support and communicates cross-functionally with other departments.    5%

Skills and Minimum Experience Required

• Associate's Degree or Technical Degree or equivalent 
• 0-2 years of experience
• Working general computer skills, including but not limited to e-mail, spread sheet, word processing, and data entry.  
• Strong communication, both written and oral.  
• Ability to read and interpret plans and specifications.  
• Experience with low and high voltage (220, 240, etc) 
• Ability to read electrical schematics 
• Understanding of basic electrical components (relays, drivers, ballasts...)
   

Preferred Skills and Experience

• 2-4 years of experience
• Understanding of lighting control systems
• Bilingual: English & Spanish preferred

Physical Requirements

• This position requires someone who is able to do the following:
• Lift and carry 75 lbs. frequently
• Boom lift operation
• Stand, walk, stoop or kneel to perform the essential job functions
• Work at up to heights of 100’ using ladders, lift equipment as required
• Work in a variety of conditions outside and indoor elements
• Operate hand and power tools

Travel

• Required travel approximately 80%
• Flexibility in work schedules as required

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We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy