Job Description Summary

Court Case Management Specialists analyze, coordinate, and perform technical work in support of the Criminal, Civil, and Traffic case management teams. The ideal candidate for this position has good verbal communication skills; skills in time management, organizing, prioritizing, researching, identifying issues, and problem solving; skills in handling complex procedural matters; the ability to work with minimal direction or oversight in a high volume and high performing environment; and excellent teamwork skills. If this sounds like you then we encourage you to apply to join our team!

The Court Case Management Specialist provides a variety of customer service, administrative, and clerical support for the Pima County Consolidated Justice Court. The role includes considerable public contact in person and on the telephone, processing, filing, and reporting of case file information from enforcement agencies in accordance with strict Court policies and procedures. Assists the public with filing Pima County Consolidated Justice Court (PCCJC) documents and explaining procedures.

Job Description

Hiring Rate: $17.37 Hourly

Minimum Qualifications:

High School diploma or equivalent and one year of customer service and/or office experience; OR any equivalent combination of experience, training, and/or education approved by Human Resources.

Important Notice Regarding Multiple Applications:

Once a candidate formally accepts a job offer with Superior Court, Juvenile Court, or Justice Court (Tucson and Ajo), all other active applications they may have submitted for different roles within these courts will be inactivated. This ensures clarity in our hiring process and allows us to focus on onboarding and supporting the candidate in their new role.

Please upload Resume and Cover Letter. Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

• This is an on-site position
• No relocation assistance will be provided.
• Please be aware that selected candidates for this position must be authorized to work in the United States and will need provide documentation of eligibility on the first day of employment. 
• The court does not provide visa sponsorship. 

Duties/Responsibilities:

• Provide customer service in person, over the telephone, by email, and/or by other technology approved by the court to determine the nature of business, assist the customer, and/or refer the customer to the appropriate division or individual;
• Receive, process, monitor, and disseminate court documents according to rules, policies, procedures, and statutes ensuring accuracy;
• Receive and process payments per minimum accounting standards;
  Follow through on court order completion paperwork to ensure appropriate court timelines are followed;
• Enter case information into department databases; update case information; research case inquiries to include case information, case status, and disposition;
• Scan court documents into the court’s case management system;
• Receive court documents; review, verify, and process documents; create case files;
• Process proofs, certificates, and registration from information received in-person or via the mail;
• Assist court customers with sensitive issues;
• Communicate case information effectively to partner agencies;  
  May specialize in an assigned court services function such as the customer service window, information window, small claims, warrants, long forms, domestic violence, default, bonds, motions, garnishments, dispositions, dismissals, orders of protection, etc. (this list is illustrative and not all-inclusive).

Additional Duties:

• Drop off and pick up paperwork for case files and interdepartmental mail;
• Operate a variety of office equipment such as photocopiers, desktop computers, facsimile machines, and scanners;
• Complete duties, special assignments, and projects as assigned.

Knowledge, Skills, and Abilities:

• Must have knowledge of general office procedures and practices to include record keeping, filing, and typing forms, documents, and correspondence.
• Must have knowledge of office equipment and software such as Microsoft Word, Outlook, and Excel.
• Must have knowledge of business English, grammar punctuation, spelling, and a good mathematical aptitude.
• Must have the skills to operate a computer to enter and retrieve information in a complex database.
• Must have good organization, time management skills, and problem-solving skills;
• Must have the