Sr. Project Engineer - Customer Quality

Why Work at Rehlko

We have met today's energy needs while planning for tomorrow's for over 100 years. Beginning with the first modern generator, the Rehlko Automatic Power & Light, launched in 1920, Rehlko has been an innovative leader in energy resilience. 

Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, clean energy solutions, and much more that serve a broad spectrum of OEM, residential, industrial, and commercial customers.

Our priorities are global: the stability from steady energy sources and reliable back-ups. The power to be able to harness energy, and the freedom of not being dependent on an aging centralized grid. The confidence that clean energy solutions offer when it comes to a sustainable world, and the commitment to keep innovating towards greater impact.

At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!

Why You Will Love this Job:

For over 100 years, Rehlko’s engines, generators, and UPS products have powered homes, hospitals, stadiums, and everything in between. As a Senior Project Engineer – Customer Quality, you will play a critical role in ensuring Rehlko meets customer requirements by embedding quality and reliability into our manufacturing processes.

You will be responsible for improving the reliability and quality of both existing and new products. This role requires direct collaboration with customers, the sales team, and internal cross-functional groups to deliver quality and reliability data that drives customer confidence and business growth.

SPECIFIC RESPONSIBILITIES

• Project Leadership – Define scope, objectives, and deliverables for major quality and reliability projects. Lead cross-functional teams to completion, ensuring alignment with business goals.

• Field Quality Oversight – Monitor customer complaints and warranty claims to identify systemic issues. Drive corrective actions and long-term improvement initiatives.

• Customer Complaint Management – Oversee complaint resolution process, ensuring timely updates to customers and leadership. Facilitate complaint board reviews and represent Rehlko in strategic customer discussions.

• Quality Awareness & Reporting – Develop and maintain advanced KPIs, dashboards, and scorecards to measure complaint resolution effectiveness and customer satisfaction. Present findings to leadership and recommend improvements.

• Problem Solving – Lead teams using 8D methodology, Six Sigma, and advanced root cause analysis. Ensure corrective and preventive actions are evidence-based and address systemic issues. Drive aggressive timelines for resolution.

• Customer Satisfaction – Maintain and communicate customer scorecards for key accounts. Inspire organizational commitment to continuous improvement and customer-centric quality initiatives.

• Continuous Improvement – Drive process improvements to achieve and exceed Key Performance Indicators (KPIs).

RELATIONSHIPS AND CONTACTS

Supervisory Relationships:

• Reports to Global Reliability Engineering Manager – NA Costumer Quality

Organizational Relationships:

• Frequent contact with Manufacturing, Supplier Quality, Plant Quality, Engineering, Field Service, Accounting, Marketing, Sales, and Systems Support

• Frequent contact with customers

• Some contact with Global Quality group and Corporate IT

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree in Mechanical, Electrical, or Manufacturing Engineering from an ABET-accredited institution

• 5+ years of manufacturing, quality, or reliability experience with demonstrated project leadership

• SAP experience preferred

• Proficient in Microsoft Office; PowerBI or advanced data visualization strongly desired

SKILLS

• Strong leadership and project management skills

• Advanced analytical and problem-solving capabilities

• Effective communication – written, verbal, and presentation

• Deep under