Business Analysis Program Manager

Date Opened: Monday, February 16, 2026 12:00 AM

Close Date: Monday, March 02, 2026 12:00 AM

Department: Charlotte Water Department

Salary: $101,140.00 - $126,425.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Charlotte’s local government, with more than 9,000 employees and a total budget of $3.65 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.

Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with over 330,000 customer accounts and over 1100 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 26 budget is $651 million and a five-year capital program of $2.2.28 billion. We enjoy the highest credit ratings from Moody’s and S&P Global as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.

SALARY:

The Salary for this position is: $113,782.50 - $126,424.99, Commensurate with Experience.

JOB SUMMARY:

This position manages and directs personnel, technology, and process-related aspects of assigned programs. Work involves designing and implementing management programs; leading work sessions with stakeholders to authorize business processes; managing program budgets; maintaining relationships with regulatory agencies; managing business requirements and needs; and maintaining and replacing systems as needed. This position also evaluates the work of other business specialists; mentors assigned employees; creates plans, projects, and department goals; performs feasibility and economic studies; contributes to work teams; and administers contracts.

ESSENTIAL JOB FUNCTIONS:        

Water Metering, Replacements, Upgrades, Data Management and Monitoring

• Develops water meter replacement program based on existing meter data performance to ensure optimal billing accuracy and useful life.
• Lead the development of business, financial, technical, and operational plans for the program and implement through completion and stabilization. Define program project plan, schedule, establish and communicate expectations to protect team and internal and external stakeholders.
• Proactively monitors water meter system performance and system health to ensure efficient operation, optimal billing accuracy and data usefulness. Initiates appropriate action to remedy system malfunctions.
• Continuously reviews data and reporting to determine best metering practices related to equipment type and placement.
• Performs continuous system analysis of data from metering equipment, transmission network, meter data management system and customer billing system, monitors for abnormalities and take immediate action to remedy.
• Monitors and manages the hourly, daily, monthly, and annual review to ensure system performance measures are met and in compliance. Documents resolutions and analysis trends and communicates to division head, recommends strategy to prevent future problems with the metering system and supporting infrastructure.
• Manages the network of endpoints, including the firmware updates. Oversees endpoint encryption as necessary.
• Manages the read performance data from the metering system, analyzes the data, provides direction for field activity for field meters, endpoints, leak detectors, auto-turn off/on equipment and related equipment.
• Works directly with the personnel that oversees the water meter, register, and endpoint inventory and coordinates warranty repair and replacement.
• Manages CIP funds incl