Supervisor, Credit Operations

Octane is unlocking the power of financial products for merchants and consumers. Our cutting-edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long-term value.  

Octane supports merchants throughout the sales cycle: connecting dealerships with high-intent buyers, driving transparent, fast, and easy closings with award-winning technology, and providing on-going customer care with superior loan servicing.

Founded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600. Visit www.octane.co for more information.

As part of the Credit Operations team at Octane you will be in charge of managing the day-to-day operations of our associates as they process credit applications and work with dealers to foster strong dealer relations and increase funding volume.

Responsibilities: 

• Serve as direct manager for your own team within Operations.
  • Handle timecards, scheduling, as well as PTO and territory coverage.
  • Analyze statistical performance information to identify weaknesses and areas for improvement.
  • Conduct mid year and annual performance reviews. 
  • Provide regular and consistent feedback to direct reports.
  • Review, track and record team metrics.
  • Report team performance weekly to Operations Managers.
  • Conduct weekly 1:1 employee evaluations.
  • Schedule weekly team huddles.
• Drive the team’s overall success with a focus on dealer satisfaction while ensuring accuracy, efficiency, an effective work flow, and a positive team environment. 
  • Collaborate with management and other Supervisors to determine areas for improvement while maintaining overall consistency in ongoing training and performance expectations.
  • Monitor Quality Assurance audits throughout the month and hold coaching sessions with direct reports as needed.
  • Success will be defined based on department KPIs.
  • Be an agent of change.
• Inspire and motivate the entire department (not just direct reports), with a focus on core values, individual growth and development and promoting the Company / Team values.
• Successfully source, hire, and onboard new talent.
  • Coordinate with other stakeholders to ensure company culture and vision understanding, in addition to team member responsibilities.
  • Ensure the team has the necessary resources, training, guidance, and coaching to effectively complete their daily responsibilities to the best of their abilities while ensuring an optimal dealer experience.
• Identify opportunities to improve alignment of credit policy with business strategy and make recommendations to credit policy and operating procedure improvements as appropriate.
  • Review and monitor SOPs frequently to ensure information is kept up to date.
  • Lead ongoing training sessions with the team to ensure clear understanding. 
  • Track and identify individual and team successes.
• Assist the team with decisioning and underwriting insights along with solutions to loan application hurdles and escalations.
  • Maintain a solid understanding of credit policy, decisioning, and program guidelines.
  • Be able to strongly and effectively communicate with dealerships.
• Maintain a complete understanding of all escalation processes pertaining to credit applications to assist analysts as needed.
  • Have a thorough understanding of fraud indicators.
  • Be able to manually calculate loan application approvals in certain situations.
  • Work cross functionally with other departments to maintain a complete and accurate vehicle inventory.
• Be the main point of contact across teams and departments or any new verticals entered.
  • Be able to understand and quickly implement policy and procedure improvements.
  • Work closely with stakeholders from other departments.
  • Identify bugs or breaks in processes/policy and escalate appropriately.
• Assist and lead the team in establishing, building, and maintaining strong dealer relationships. 
  • Gather feedback from dealerships through ongoing conversations and survey results.
  • Identify ways to work more effectively, both internally and with the Sales department, to improve top of funnel and conversion.
  • Work one on one with direct reports to improve their conversational skills to ensure overall dealer satisfaction.
• Ensure existing operational processes are performing as intended and report/escalate any breaks impacting workflow.
• Support Operations as needed.
  • Examples