Senior Manager of Field Integration & Implementation

Senior Manager of Field Integration & Implementation 

Full-Time  

Remote 

Department: Ops Services - Operations Implementation 

Reports to: Director of Operations Implementation 

Travel: Up to 20% 

FLSA: Exempt 

ABOUT US: 

As the premier leader in indoor active entertainment in the United States, Sky Zone owns, operates and franchises over 270 parks. We have over 500,000 members and more than 60 smile-inducing attractions, making it the active play destination for kids and kids at heart! 

We specialize in hosting the most memorable celebrations through thousands of unforgettable birthdays, team, and school parties every year and have been recognized as a top franchise organization in Franchise Times’ Top 400 and Fast & Serious lists, as well as the Entrepreneur’s Franchise 500. 

JOB SUMMARY: 

The Sr. Manager of Field Integration & Implementation is a pivotal role designed to lead the development and execution of strategies to align park operations with corporate goals.  This individual ensures that all initiatives, communications, and rollouts are integrated seamlessly across company and franchise operations, maintaining a consistent brand voice and operational standard.  By bridging cross-departmental efforts, this person drives clarity, cultural alignment, and effective implementation, empowering field teams to deliver consistent and high-performing results. 

QUALIFICATIONS: 

• Bachelor’s degree in business, operations management, project management, communications or related field, or equivalent professional experience. 

• 7+ years of experience in operations management, project management, or field implementation roles, with at least 3-5 years in a leadership position. 

• Certifications related to project management, change management, or process improvement are a plus. 

• A proven leader with experience managing high-performing teams and developing talent. 

• Proven experience managing large-scale operational rollouts and complex field integration projects, especially in a multi-unit and franchise environment is required. 

• Strong background in aligning corporate objectives with field operations and delivering on high-level operational plans. 

• Exceptional written and verbal communication skills, with a talent for creating compelling newsletters, job aids, and training materials. 

• Experience with change management practices and methodologies is highly preferred. 

RESPONSIBILITIES: 

Drive Cross-Functional & Cultural Alignment: 

• Collaborate with all functions (e.g., Marketing, Operations, Training, Safety) to unify field-facing initiatives into a single, cohesive strategy. 

• Serve as the key integration point for company-wide rollouts, ensuring all teams align on timing, content, and execution priorities. 

• Act as the central point of coordination for integrating franchise and company-owned operational standards. 

• Address unique franchise needs while maintaining brand consistency and operational excellence across all parks. 

• Promote initiatives that align park teams with Sky Zone’s strategic objectives, values, and customer-focused culture.