Company

Cox Communications, Inc.

Job Family Group

Engineering / Product Development

Job Profile

Cloud Engineer II

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $92,300.00 - $153,900.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies

We are searching for a Senior Data Center Administrator or Data Center Administrator II who is a hands-on operational engineer responsible for ensuring the reliability, safety, and efficiency of our data center environments. This role oversees end-to-end physical operations, including inventory management, logistics and shipping, vendor coordination, onsite work execution, and scheduling.

In addition, this position leads forward-looking capacity planning for power, space, and cooling across multiple locations. The ideal candidate combines deep technical expertise with strong operational discipline and proactive communication to ensure seamless data center operations.

Key Responsibilities

Inventory, Asset & Logistics Management

• Maintain accurate inventory across all data center locations including racks, servers, network equipment, cables, spares, PDUs, optics, and consumables, with greater than 98% accuracy in DCIM or CMDB systems.
• Manage RMA processes and coordinate inbound and outbound logistics, including packaging, compliance documentation, shipment tracking, and receiving.
• Implement standardized labeling, barcode or RFID tracking, and chain-of-custody procedures to minimize asset loss and streamline audits.

Vendor & Partner Relationship Management

• Serve as the primary operational point of contact for data center providers, smart-hands vendors, carriers, and hardware suppliers.
• Track and report vendor performance against SLAs and SLOs for onsite support, cross-connects, deliveries, and maintenance windows.
• Coordinate vendor quotes, ordering, and scheduling for rack expansions, structured cabling, and facility services.

Hands-On Data Center Operations

• Perform or supervise rack and stack deployments, cable management, hardware replacements, optics installation, labeling, and patching in accordance with MOP, SOP, and EOP standards.
• Conduct site walkthroughs to ensure safety, operational cleanliness, and adherence to change control processes.
• Execute routine inspections including power strips, breakers, airflow, and alarms, and perform incident triage and hardware diagnostics when necessary.

Work Coordination & Scheduling

• Plan and coordinate onsite work across multiple facilities involving internal teams, vendors, and smart-hands support while minimizing operational disruption.
• Author Method of Procedure (MOP) documentation and change requests, and lead pre-task briefings and post-work validation.
• Maintain a rolling 12-week schedule covering hardware deliveries, installations, decommissions, and maintenance windows.

Capacity Planning & Forecasting

• Develop and maintain capacity models for rack space, floor space, power utilization, and cooling efficiency.
• Analyze utilization trends and forecast capacity needs 12 to 24 months in advance, providing recommendations for expansion, leasing, or infrastructure optimization.
• Partner with architecture and finance teams to support demand forecasting, scenario planning, and capital and operational budget planning.
• Monitor and optimize key operational metrics including rack density, power headroom, PUE proxies, stranded capacity, and thermal compliance.

Governance, Compliance & Safety

• Ensure compliance with security standards and site policies including access control, visitor management, media handling, and secure data destruction.
• Maintain accurate documentation including site diagrams, rack elevations, power map