Azure Cloud Solution Architect - CTJ TS/SCI

We are looking to hire a Cloud Solution Architect to join Microsoft Federal in Arlington, VA working onsite only. 

Microsoft Federal delivers a single unified organization centered around our customers. This organization is a first-of-its-kind for Microsoft, bringing together expertise, knowledge, and insights across our teams. All critical customer functions are brought under the same organizational umbrella, bringing the breadth and depth of our expertise into razor-sharp focus on serving the U.S. Federal Government.  

We are committed to empowering our teams, building upon our strategic investments, and delivering the technology to achieve federal missions. As our customers pursue their work, from defending the nation, to serving its people in challenging times, they look to Microsoft to help them innovate, and they expect end-to-end engagement tailored to their needs.  We aspire to...  Deliver the best technology to enable mission-critical work  

Support fast-paced innovation with the U.S. Federal Government  

Drive focused, thoughtful, end-to-end delivery tailored to unique customer needs  

Continuously advance security processes within our long-standing engagement approach  

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Responsibilities

The Cloud Solution Architect will be responsible for the following:

Customer Centricity

• Gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes. Acts as the voice of the customer (VOC)/partner by driving new feedback, insights, and resources across internal teams to add and prioritize. Represents the customer/partner to internal teams (e.g., Engineering) to shape products and services by providing insights across the territory. Advocates for the customer/partner at all opportunities and shares customer success stories with the wider internal team.
• Develops and expands existing impactful relationships with customer and partner architects and technical specialists, technical decision makers (TDMs), and business stakeholders. Receives and synthesizes data about customer/partner business and technical requirements, addresses them with technical architecture(s), and demonstrates and proves those solutions' capability and value through design collaboration sessions with the customer/partner. Contributes to and understands how work aligns with customer success plan and meets customer/partner needs by partnering with the appropriate internal teams and resources to deliver customer outcomes. Supports customer skilling by delivering as a trusted technical advisor to ensure customer readiness by facilitating technical discussions and enabling operational health and cloud readiness. Assesses and transfers knowledge to close customer skill gaps.
• Guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Supports definition of customer/partner conditions of success.
• Anticipates customer/partner dissatisfaction and unmet needs and executes strategies to improve experience, value realization, and acceleration of customer transformation. Actively listens and respectfully challenges customers/partners when going in the wrong direction, presents insights and alternatives, and takes action appropriately.

Customer Impact

• Participates in proactive delivery, spots performance issues, analyzes problems, develops solutions to meet customer needs (including skilling needs), represents them. Engages in strategic service delivery planning, in partnership with the account team, to improve targeted customer relationships and support accurate customer contact for surveys.
• Gathers customer impressions of products and services and integrates this feedback into decision making and service