Conference & Event Manager

Hotel: 

Tulsa Renaissance

6808 South 107th East Ave.

Tulsa, OK 74133

Conference & Event Manager

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

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Why The Tulsa Renaissance?

• Nominated as one of the top places to work in the state of Oklahoma

• Free employee lunch made by our excellent kitchen staff

• We value diversity and encourage all associates to be themselves

• Positive team culture with opportunities for career advancement

• A team that genuinely cares about your success

Profile: 

Telecommute: No

Bonus Eligible: No

Direct Reports: No 

Reports To: Director of Events (DOE). If there is no Director of Events, then Director, Sales & Marketing (DOSM).

Primary Purpose: 

As the Conference and Event Manager, your primary role is to be the bridge between our clients and the hotel operations team. You'll ensure events are detailed and executed seamlessly by managing group and event sales bookings, optimize revenues, and uncover up-sell opportunities while positively impacting our guests, fellow associates, and local communities.

Work Performed:

The Conference and Event Manager (CEM) will be tasked with the following duties, responsibilities, and assignments:

• Client Liaison: Directly communicate with clients to ensure all event documents are comprehensively prepared and finalized using tools and systems provided.
• Banquet Coordination: Oversee the timely distribution of Banquet Event Orders (BEOs) in line with hotel deadlines.
• Upselling & Client Communication: Present clients with potential upgrade opportunities, collect necessary agreements and deposits, and consistently communicate on group arrangements.
• Event Feedback & Management: Partner with hotel staff for pre-and post-event meetings including BEO review, guaranteeing client satisfaction and collating feedback.
• Monitor guest room blocks, ensuring contract adherence and optimizing revenue opportunities.
• Room Management: Monitor guest room allocations to ensure contract compliance while capitalizing on revenue opportunities. Alert clients about potential attrition charges for rooms and F&B if bookings or revenues are projected to fall short of the contract.
• Payment Management: Supervise the entire client payment process, from initial deposits to the final bill.
• Booking & Documentation: Utilize the Hotel Sales & Catering software to meticulously document interactions and attach vital documents such as BEOs, payment forms, diagrams, and agendas.
• Client Engagement: Coordinate on-site tours and virtual client meetings. Be on-hand during key event moments to engage with clients, ensure all details are executed correctly, and address immediate requirements.
• Sales Support: Collaborate with the Director of Events and Director of Sales & Marketing in various sales activities, which include guiding sit