Senior Director, Product Management & Squad Leader – InClub Member Experience

Position Summary...

As the Sr. Director of Product Management and Squad Leader for InClub Member Experience at Sam’s Club, you will lead the vision and execution of innovative member-first experiences that transform how millions of members shop in-club. From digital engagement to frictionless checkout, you will own the end-to-end journey and bring cutting-edge solutions to life — spanning mobile, computer vision, and in-club insights.

This role is both strategic and hands-on. You’ll define the roadmap, guide cross-functional squads, and deliver measurable improvements to engagement, retention, and member satisfaction. You’ll be a trusted voice for the member, translating complex operational challenges into simple, delightful experiences.

What you'll do...

Lead Member-Centric Innovation

• Shape and drive the product vision for the InClub Member Experience, aligning technology, business, and operations around measurable outcomes.
• Deliver transformational initiatives including Scan & Go digital engagement, frictionless shopping experiences powered by cameras and AI, and checkout optimization.
• Within 60 days, you’ll define roadmap priorities and delivery strategies tied to measurable member and business impact.

Deliver Outcomes, Not Just Outputs

• Take full ownership of high-impact product areas like in-club checkout, digital shopping journeys, and frictionless operations.
• By Day 180, launch multiple features and demonstrate measurable improvements in key KPIs (conversion, speed, engagement).
• Use AI and advanced analytics to uncover pain points, optimize flows, and surface real-time insights from member behavior.

Champion Iterative Learning

• Close the testing-to-iteration gap with embedded rapid experimentation and validation loops.
• Scale what works across the club network and sunset what doesn’t.
• Leverage AI tools to support experimentation, log analysis, and journey optimization.

Operationalize Emerging Tech

• Translate frontier technologies — computer vision, predictive analytics, in-club robotics, and automation — into scalable business value.
• Partner with engineering, operations, and design to move from pilot to scaled adoption.

Influence Through Leadership & Trust

• Coach and mentor a team of product managers to deliver high-impact results.
• Build strong relationships with engineering, data science, operations, and club associates.
• Earn trust through data-backed storytelling and clear communication at all levels of the organization.

What You’ll Bring...

• Proven track record of launching enterprise-scale technology products, ideally in AI/ML, automation, or physical retail.
• Strong fluency in analytics and data-driven storytelling — you lead with insight, not opinion.
• Experience owning end-to-end product roadmaps and delivering measurable outcomes.
• Familiarity with modern product frameworks (MVP, Scrum, Lean Startup).
• A natural leadership presence — you coach, mentor, and inspire, while building trust across teams.
• Enthusiasm for emerging technologies like robotics, computer vision, and cloud platforms.
• Curiosity, resilience, and a passion for solving the hardest problems in fast-paced retail environments.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
-Health benefits include medical, vision and dental coverage

-Financial benefits include 401(k), stock purchase and company-paid life insurance

-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. I