IT Engineer

 

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About the Role

Charlie Health is seeking a skilled and results-oriented IT Systems Engineer to join our IT Engineering pod. This position is ideal for someone experienced with identity systems, corporate device management, SaaS platforms and networking technologies. You’ll work with a modern stack, Google Workspace, Okta, Jamf, Intune, Atlassian and Zoom, while supporting core business operations and collaborating across IT and InfoSec. This is a “hands-on keyboard” role with a strong emphasis on engineering, operational excellence and service reliability.

This is a full-time role with an onsite presence required 4 days per week in our New York City or Nashville office.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Support day-to-day administration of Okta, Jamf, Intune and Google Workspace
• Provision and support macOS and Windows devices through MDM
• Participate in identity lifecycle and SSO group management workflows
• Troubleshoot and be a Tier 2 escalation point for account, device and application issues
• Assist with group-based provisioning across SaaS platforms (e.g., Atlassian, Slack, Monday)
• Document runbooks, troubleshooting guides and system configurations in Confluence
• Partner with the IT Service Delivery and Asset Management pods for request fulfillment
• Coordinate with InfoSec on configuration compliance and endpoint security
• Support escalations during onboarding/offboarding and IT incident response
• Help optimize the user experience across conference room and shared-space environments

Requirements

• Bachelor’s degree required, preferably in an engineering, computer science or related technical field
• 4-6 years of experience in enterprise IT operations or systems support
• Proficiency with Google Workspace, Okta, Jamf, Intune and Atlassian
• Extensive experience supporting macOS (required) and Windows endpoints
• SaaS engineering experience, including integration, configuration or automation across platforms like Okta, Google Workspace, Slack, Atlassian, Zoom or similar
• Strong critical thinking, troubleshooting and documentation skills
• Experience with access controls, identity workflows and device management best practices
• Ability to support users both onsite and remotely in a fast-paced, growth-oriented environment

Preferred Requirements

• Prior experience in a startup, healthcare, or regulated environment (e.g., HIPAA, SOX, PCI)
• Familiarity with Workato, Zapier, or other integration/automation platforms
• Certifications such as: Jamf Certified Tech or Admin, Okta Certified Administrator, Google IT Support Professional or any AWS, GCP or MS certifications
• Experience collaborating with cross-functional teams, including InfoSec, HR and Facilities
• Experience supporting VoIP systems and office networking infrastructure, including tools such as Google Voice, Five9, UniFi, Meraki, or Palo Alto Networks

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The total target base compensation for this role will be between $108,000 and $162,000 per year at the commencement of e