Jobs and Careers

Executive Operational Planning Manager

United Statesfull_timeVerifiedPosted 7 Jul 2026

💰 $179,240/yr($99,580/yr – $179,240/yr)

About the role

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As an Executive Operational Planning Manager, you will serve as the strategic advisor and operational partner to USAA's Charlotte office General Manager, ensuring effective execution of business prioritites, organizational objectives and regional initiatives. You will work closely with Charlotte teammates, association stakeholders, and functional partners to execute campus, culture, community, and safety initiatives ensuring the Charlotte office operates with excellence and purpose.

You will manage the day-to-day Charlotte campus operations, fostering a workplace environment that supports employee engagement, culture, safety and operational excellence.

We offer a flexible work environment that requires an individual to be
in the office 4 days per week. This position is based in: Charlotte, NC – CENTS. Relocation assistance is not available for this position

What you'll do:

• Partners with regional leadership, association stakeholders, and functional teams to plan, implement, and evaluate programs that advance business objectives.

• Act as the primary liaison between the Regional General Manager, business leaders, and association partners to facilitate communication, alignment and execution of key initiatives across the organization.

• Manages regional budgets and financial planning activities, ensuring responsible stewardship of resources and adherence to financial objectives.

• Provides comprehensive operational support for the Charlotte office, encompassing facilities management, real estate, and business continuity planning.

• Manages service level agreements (SLAs) for all support functions, ensuring adherence to service standards.

• Coordinates executive-level communications, presentations, briefing materials, and leadership messaging to keep the Charlotte team informed and connected with USAA’s mission, culture, and organizational prioritites.

• Builds and maintains strategic partnerships with Charlotte leadership, employees, and external organizations to foster collaboration and drive successful execution of regional priorities.

• Drive and Enable campus, culture, and community initiatives for the USAA Charlotte team, promoting volunteerism, employee engagement and a positive work environment

• Partners with local and association event teams to support planning and execution of site programming of employee events, leadership meetings, and engagement activities to enhanceconnection with the military community

• Serve as a designated delegate of the GM in meetings — acting as proxy, monitors, tracks, and communicates progress of