Senior Manager - Program Management - Temporary Work Assignment (6 Months)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skill fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex. 

How will you make an impact in this role?

The Infrastructure Data & Analytics team unifies FinOps, Data Science and Business Intelligence to enable Technology cost transparency, infrastructure performance optimization and commercial efficiency for the enterprise through consistent, high-quality data and predictive analytics. This team within Global Infrastructure aims to establish and reinforce a culture of effective metrics, data-driven business processes, architecture simplification, and cost awareness. Metric-driven cost optimization, workload-specific forecasting and robust contract management are among the tools and practices required to drive accountability for delivering business solutions that derive maximum value. The result will provide a solid foundation for decision-making around cost, quality and speed.

We are seeking a strong, data-driven Senior Program Manager who knows that delivering on that promise takes foresight, planning and agility. Metric-driven cost optimization, workload-specific forecasting and robust contract management are among the tools and practices required to drive accountability for delivering business solutions that derive maximum value. The result will provide a solid foundation for decision-making around cost, quality and speed.  This Senior Program Manager help build and pioneer the first Tech Operations impact cost estimation and process integration into the current Technology Investment process to deliver a Unified Ops and Investment Planning process that includes total cost of ownership for critical programs. In order to deliver on short- and long-term goals for a unified Tech Ops and Investment process, this individual will lead change management and communications, data analysis, process governance, and process transformation. S/he will require a unique blend of strong leadership and data analytics skills to mature and expand the Tech Ops sizing process and tracking across the enterprise.  S/he will bring passion for data-driven decisions, enterprise solutions, and stakeholder engagement to the role.

Key responsibilities include:

·       Lead the design and transformation of Technology business management processes and change management communications for key cross-functional programs

·       Develop the process, data requirements, and training for integrating Tech Ops into Tech Investment Planning and agile ways of working in partnership with Technology Business Management team

·       Work with data owners and product managers within the Technology and Infrastructure data domains to define user journeys and system rationalization for the enterprise Technology reporting and scorecard ecosystem

·       Own key user journeys to define, prioritize, and deliver road