Senior Learning Manager, Operations

Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. We connect consumers to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient—for numerous conditions related to sexual health, hair care, mental health, skincare, primary care, and more. 

With products and services available across all 50 states and Washington, D.C., Hims & Hers is on a mission to help the world feel great through the power of better health.  We believe how you feel in your body and mind transforms how you show up in life. That’s why we’re building a future where nothing stands in the way of harnessing this power. We normalize health & wellness challenges—and innovate on their solutions—to make feeling happy and healthy easy to achieve. No two people are the same, so we provide access to personalized care designed for results. At our core, our mission is deeply personal—because we too are customers. 

In January 2021, the company was listed on the NYSE and is traded under the ticker symbol “HIMS”. To learn more about our brand and offerings, you can visit forhims.com and forhers.com.

​​About the Role:

As a Senior Learning Manager, you will be responsible for designing, implementing, and overseeing comprehensive learning and development programs within the Hims and Hers Fulfillment organization. You will work closely with key stakeholders to identify learning needs, create training strategies, and execute initiatives that enhance associate performance, engagement, and professional growth. The Senior Learning Manager is a strategic role that requires a deep understanding of learning methodologies, instructional design, and talent development practices. 

You Will:

• Learning Strategy Development: Develop and execute a learning and development strategy for Hims Fulfillment and Pharmacy utilizing TWI methodology.
• Program Design and Delivery: Design and deliver impactful learning experiences, including instructor-led training, train-the-trainer, e-learning modules and other relevant formats. 
• Learning Technology Management: Implement learning management systems (LMS) or other technology platforms to support the delivery and tracking of learning initiatives. Leverage technology to enhance the learning experience and enable self-directed learning opportunities.
• Stakeholder Collaboration: Collaborate with Ops leaders, subject matter experts, and cross-functional teams to identify learning needs, gather content, and align learning initiatives with organizational priorities. Build relationships and influence stakeholders to ensure support and engagement in learning programs.
• Performance Evaluation: Develop metrics and evaluation methods to measure the effectiveness of learning programs. Analyze data and feedback to continuously improve and refine learning initiatives, ensuring alignment with desired outcomes and business objectives.
• Talent Development: Create and implement career development programs that support employee growth and succession planning. Identify high-potential employees and provide coaching, mentoring, and development opportunities to enhance their skills and capabilities.

You Have:

•   8-10 years of leading operations/learning development in dynamic environments
•   BA is required, MBA is preferred
•   Experience working with TWI methodology
•   Excellent communications skills both verbal and written.
•   Strong prioritization and time management skills with attention to detail
•   Proficient knowledge of computers and applications such as Microsoft Office  (Word, Excel), Google Docs and Gmail.
•   Travel Required: 30%

Our Benefits (there are more but here are some highlights):

• Employee Stock Purchase Program
• An inclusive culture where we are always looking for improvement and cherish your input
• Great compensation package, including equity
• Unlimited PTO (10 holidays off), Mental Health days (1 day off per quarter)
• Generous Parental Leave
• High-coverage medical, dental & vision
• Mental health & wellness benefits
• Offsite team retreats
• Access to Amazon HIMS Store to order any additional equipment to ensure you have the gear you need
• Employee discounts on hims & hers & Apostrophe online products, and at the Apple Store
• $75 monthly connectivity stipend (phone/internet)
• 401k Match

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet