Telesales Manager/Lead - Credit Card Business - HCMC

Location: Ho Chi Minh City,Ho Chi Minh City,Vietnam

We are an AI Fintech company specializing in assessing consumers’s credit profiles in emerging markets combining pioneering AI with large alternative data sources. In 2020 we reached our ambitious milestone of credit profiling 1bn consumers spanning 4 countries - Vietnam, Indonesia, India & the Philippines - and building a platform for the wider industry and the financial services industry, in particular, to provide the 'un & under' served access to credit. At the core of this initiative has been our strict and unwavering adherence to the norms of consumer data privacy and consumer data rights.

But we're not satisfied as we embark on the next leg of our journey to deliver 100 million credit lines to consumers in our markets. Although this goal is ambitious, we truly believe that by harnessing the power of AI & Big Data we can deliver financial access at an unprecedented scale.

As a firm, we're audacious problem solvers motivated by our impact on society. We deeply espouse the values of ownership - of our actions and initiatives, integrity in all we do, and agility in execution.

How you will make an impact in this role:

We are partnering with banks that are embracing changes toward digital banking - Credit Card Partnership. These changes are exciting but complex, and we are looking for team members who are motivated by big challenges and are ready to dive headlong into helping us grapple with complexity, build solutions, and turn our visions into a reality. Join us, if you have the talent and desire to deliver financial access for all by advancing data science and technology.

As a Telesales Manager/Lead - Credit Card Partnership at Trusting Social, you will be a results-driven leader passionate about maximizing telesales vendor productivity and sales success. Manage telesales vendors and enhance productivity through strategic process improvements and performance analysis. Drive sales success through effective management of outsourced teams, ensuring alignment with the company’s strategic goals

The Telesales Manager - Credit Card Partnership will report to the Senior Manager of Operation

What you will do

• Lead and push vendor to achieve sales targets
• Provide coaching and feedback to improve performance
• Analyze sales processes and implement strategies to enhance efficiency
• Utilize data and metrics to identify areas for improvement
• Track and report on team productivity and sales performance
• Develop and implement productivity tools and resources
• Standard and optimization call scripts
• Conduct training sessions focused on sales techniques and productivity
• Create and update training materials to support team growth
• Maintain strong relationships with outsourcing partners to ensure alignment and effective communication
• Coordinate with internal departments to ensure seamless operations and customer experience
• Stay informed about industry trends and competitor activities
• Provide insights and recommendations to adjust strategies accordingly

What you will need to have 

• Vietnamese
• A genuine passion for helping customers and providing exceptional service
• 5+ years of outsourcing telesales management experience, with 2+ years in a leadership role in banking and/or consumer finance
• Excellent communication and interpersonal skills, with the ability to build rapport and defuse tense situations
• Strong analytical and problem-solving skills, with the ability to think strategically
• Analytical mindset with the ability to interpret data and make informed decisions
• Proficient in telesales system technologies and platforms (e.g., CRM, phone systems)
• Results-oriented with a focus on achieving targets
• Adaptability to changing market conditions and business needs
• Strong problem-solving skills and attention to detail
• Ability to work collaboratively in a fast-paced environment
• Bachelor's degree in business, communications, or a related field (or equivalent experience)

What you will get

Join our team and enjoy:

• Competitive compensation package, including 13th-month salary and performance bonuses
• Comprehensive health care coverage for you and your dependents
• Generous leave policies, including annual leave, sick leave, and flexible wor