Field Operations Support Assistant (part-time)

<p>Our associates celebrate lives. We celebrate our associates.</p><p></p><p></p>Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.<p></p><p></p><p><b>JOB <span>RESPONSIBILITIES </span> </b></p><ul><li>Prepares death certificates, prayer cards and related documents</li><li>Completes required permits and or certificates</li><li>Prepares and processes Veteran’s Paperwork</li><li>Prepares marker monument placement paperwork</li><li>Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules</li><li>Prepares and distributes daily schedules, reports, and documents</li><li>Receives and processes payments and contracts</li><li>Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers</li><li>Orders office supplies</li><li>Oversees the processing of installation orders to grounds and maintenance departments</li><li>Processes accounts payable transactions</li><li>Assists with the preparation of obituaries</li><li>Assists Location Management, Sales, Family Service Counselors and payroll as needed</li><li>Acts as backup to Receptionist</li><li>Greets family members and friends</li><li>Communicates client family’s needs promptly and accurately to the appropriate staff member</li><li>Conveys a sense of concern and empathy with client family members at all times</li><li>Responds to customer inquiries via telephone, internet and in person</li><li>Maintains professional and cooperative relationships with county clerk, medical examiner and physicians</li></ul><p></p><p><b>MINIMUM <span>REQUIREMENTS</span></b></p><p></p><p><b>Education</b></p><ul><li>High School or equivalent</li></ul><p></p><p><b>Experience</b></p><ul><li>1 - 2 years of experience in an office clerical or customer service capacity required </li><li>Experience working in a customer-focused and fast-paced professional environment required</li></ul><p></p><p><b>Knowledge, Skills &amp; Abilities</b></p><ul><li>Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience</li><li>MS Office Suite experience preferred</li><li>Basic mathematics skills required</li><li>Good verbal and written communication skills</li><li>Strong organizational skills and detail oriented</li><li>High level of compassion and integrity</li><li>Ability to maintain confidentiality</li></ul><p></p><p></p>Postal Code: 28401<p></p><p></p>Category (Portal Searching): Administration and Clerical<p></p><p></p>Job Location: US-NC - Wilmington