Customer Service Administrator (Aftermarket) - Contract
Crane CompanyAbout the role
Crane Aerospace & Electronics has an exciting opportunity for a Customer Service Administrator I/II (Level will Depend on Experience) - Contract for our Aftermarket at our Burbank, CA location.
About Crane:
Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).
Every 1.2 seconds, product built at our Crane Aerospace & Electronics Burbank facility is stopping aircraft – delivering passengers and military personnel safely to their destination. Home to our Landing & Cabin Systems team, Crane A&E’s brake control systems and premium cabin actuation solutions are flying on tens of thousands of aircraft throughout the world. You’ll join a business with a long track record of engineering excellence, set in the wonderful town of Burbank filled with great community atmosphere, schools, weather and no shortage of entertainment. Start the next chapter of your career with Crane Aerospace & Electronics!
Job Summary:
The Customer Service Administrator is responsible for supporting sales success by performing administrative activities for assigned customers. This position is responsible for consulting with business managers/Customer Account Managers/Regional Sales Managers as required. This includes either pre-award or post-award activities. The Customer Service Administrator acts as a customer liaison regarding quotes, purchases, order status, data entry, maintaining files, and warranty returns as applicable. The primary duty of the Customer Service Administrator is focused on routine daily order entry activities directly into an ERP system.
Essential Functions:
Prepare timely responses to customer requests for quotes (RFQ) through internal coordination to convey pricing and delivery information back to the customer
Review and enter purchase order requirements, including flowing down essential requirements, into ERP system and provide order acknowledgements to customers
Support accounts receivables to address past due payment issues for assigned customer base
Process warranty returns and ensures timely processing to support customer requirements
Establish and grow relationships<
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