HR Global Head of Quality Assurance, MD

The HR Global Head of Quality Assurance will be instrumental in establishing and implementing issues management including quality assurance processes within HR globally.

Individuals in Quality Assurance, Monitoring & Testing are responsible for the assessment of outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality such as quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process. This includes the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks

Responsibilities: 

• Develop and implement a Quality Assurance and oversight structure to drive consistent and clear processes, monitoring, reporting and escalation

• Implement common standards, procedures and governance processes to create and maintain consistent and best in class QA protocols.

• Define and implement standards, structure and associated guidance for QA reporting.

• Review the identified issues, gain agreement on planned actions and provide strategic remediation paths for key issues.

• Partner across all of Citi, Global Business Risk and Controls, Businesses, 1st, 2nd and 3rd line functions to drive accountability to deliver on remediation activities.

• Serving as a senior HR QA representative on various key Senior Consent Order and Risk and Control Committees

• Define and implement escalation criteria and practices to ensure issues and risks are escalated timely and reporting to senior management occurs appropriately, consistently and at the right levels.

• Establish strong monitoring routines across HR globally to ensure consistency and compliance with risk and control requirements.

• Provides leadership and direction through Senior Managers, directing and overseeing teams while setting strategic objectives and ensuring optimal performance. 

• Participate and/or present in regularly scheduled update meetings with the OCC and FRB regulatory exam teams, as well as resolve ad-hoc queries raised by the regulators.

• Adapts and executes functional or departmental business plans and contributes to the development of departmental strategies through Senior Managers to encourage the development and implementation of robust control programs and strategies • Make critical decisions that are guided by functional or major operational segment strategies and priorities

• Partner leadership of the Central Testing function to facilitate the identification of opportunities for streamlining and/or automation of operational processes.

• Appropriately assess risk when decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• Oversee assessment of activities and processes as per required

• Policies, Standards and Procedures to strengthen risk management quality.

• Accountable for stakeholder/client feedback and responses to any quality assurance complaints or issues in a timely and efficient manner.

• Oversee quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process.

• Responsible for the overall Controls Testing Utility for effective assessment of control design, designing control testing tools, developing control testing procedures, ensuring control testing transitions, dispositioning exceptions, and developing insights to address the root causes 

• Evaluate emerging operational risks in the context of the current economic, regulatory, and business environment and proposes measures the business could take to mitigate those risks.

• Serve as key subject matter expert on control testing automation initiatives and provides automation support when team is assessing an automated control design.

• Engage business owners to review Activities-Risk-Controls and gain a thorough understanding of the expected control testing tool, analyzing and defining an executable process.

• Take ownership to ensure that risk and control responsibilities and ac