Ward Clerk, Emergency Department - PRN

JOB DESCRIPTION:

This job description reflects the general details considered necessary to fulfill the essential job functions and shall not be construed as a detailed description of all requirements inherent in this position. Other specific job-related knowledge and skills may be required.

MISSION OF DEPARTMENT: The Emergency Department of Ohio County Healthcare exists to make a difference in the lives of patient and family members seeking our assistance by providing excellence and professionalism in the care and education of our patients and their families in relation to their healthcare needs. We will transition from good to great by going above and beyond in the assistance of our patients, working in conjunction with all available services to assure the needs of the patient and his/her family is met.

PURPOSE OF JOB: Performs secretarial and clerical functions for the assigned nursing unit to include proper telephone etiquette, receiving and delivering messages, ordering supplies, transcription of medical orders, entering orders into computer system, placing completed reports on charts. Retrieves charts from the HIM Department and files health care directive received into the Emergency Department. Coordinates the transfer of oral and written communication for physicians, families, other nursing units, ancillary departments and supports all departments. Provides assistance to the professional staff in the delivery of direct patient care for all age groups. Performs all tasks in accordance to hospital and nursing policies and procedures as well as in accordance to legal compliance policies and with Ohio County Healthcare purpose, vision, and values.

1. Effectively communicate with interdisciplinary team and other
2. Perform clerical responsibilities as required for position
3. Maintains safe and therapeutic environment for patient care
4. Upholds nursing policies, procedures and code of ethics
5. Maintains and continues professional self-development

1. Communications

1. Identifies self by name and nursing unit when answering the phone
2. Answers and addresses patients in a caring tone
3. Channels messages and/or patient request to the appropriate person in a timely manner
4. Listens attentively and request clarification and/or feedback as indicated
5. Gives clear and concise messages
6. Immediately gives attention to patient or visitor who presents themselves to the nursing station
7. Assures notification of maintenance department when a patient is transferred by helicopter
8. Frequently accesses email to stay up to date on information within the organization and provides a way of communication between staff members.
9. Performs all procedures according to established policies and procedures of OCH and adheres to legal compliance policies as well as other regulatory issues.

1. Clerical Responsibilities

1. Keeps charts in proper order for the MD to see
2. Transcribes medical orders according to Policy and Procedure. Enters orders into the computer
3. Assists medical and nursing staff in locating the patient record
4. Charts have the necessary forms and are stamped with patient information
5. Makes copies of the medical record as directed for transfers
6. Completes the daily activity sheet
7. Orders and stocks necessary departmental supplies
8. Errands as assigned by staff nurse, if all RN’s busy – example

1. Wheelchair transport of patient admit/discharge
2. Delivery of specimens
3. Delivery of requisitions when applicable

1. Assists with phone calls for staffing needs