Client Manager - Executive Education (temporary position)

Esade is a global academic institution that maintains close ties with the business world and is recognized for the quality of its education, its international reach, and a clear focus on the holistic development of individuals.

"Do Good Do Better" is our identity, and at Esade we build it through the following values:

• Integrity
• Diversity
• Sensitivity
• Contribution to the common good
• Justice and sustainability

Based on these pillars, we work with a methodology whose mission is the comprehensive education of competent and socially responsible professionals. That is why we promote inclusive leadership, academic innovation, technology, and solidarity.

If you want to be part of an organization like ours, please read the offer below carefully.

Main functions:

• Executing on existing strategies to maintain and grow client relationships and engagement.
• Identify and generate new business opportunities and work to expand business maximizing revenue from existing clients, playing a critical role in achieving the unit's economic objectives and budget targets.
• Identify and understand the needs and challenges of clients and be able to effectively communicate and sell the value of the Esade's products and services.
• Develop and maintain relationships through regular communication, meetings, and account management activities with a larger portfolio of clients.
• Act as the main point of contact for clients, ensuring that all inquiries and requests are addressed in a timely and professional manner.
• Work with program directors and faculty to develop customized learning solutions that meet the specific needs of clients.
• Prepare added value proposals for clients that effectively communicate the benefits of the executive education business school's offerings.
• Collaborate with marketing teams to develop marketing materials and strategies that support the acquisition and retention of clients.
• Develop and maintain a thorough understanding of the executive education business school's offerings, as well as the competitive landscape.
• Manage and maintain accurate client records and provide regular reports to the Director of Business Development on key performance metrics.
• Coordinate with other key units within the organization, including the Program Management, Learning Design, and Delivery teams, to ensure seamless delivery of learning solutions to clients.
• Apply a strategic and transversal mindset to the role, ensuring that all client engagements align with the overall goals of the unit.
• Demonstrate a strong orientation towards client satisfaction and success, ensuring that client needs are met and always exceeded.
• Adapt to changing client needs and market conditions, continually refining strategies and approaches to client management and business development.
• Negotiate contracts with clients, balancing client needs with business objectives.
• Manage administrative tasks associated with the role, including scheduling meetings, maintaining client files, and preparing reports.
• Develop and maintain relationships with other internal units, with the goal of driving referrals and new business opportunities.
• Collaborate with BD managers to stay abreast of industry trends, provide feedback and program evaluation, incorporate research findings to improve the learning solutions offered to clients.
• Commitment and Responsibility in Privacy and Information Security at ESADE.

Key competencies:

• Demonstrated ability to develop and maintain strong relationships with clients.
• Strong communication and presentation skills, with the ability to effectively communicate complex ideas to a variety of stakeholders.
• Proven track record of meeting or exceeding revenue targets.
• Strong analytical skills with the ability to analyze data and identify trends
• Ability to think strategically and apply a transversal mindset to the role.
• Strong orientation towards client satisfaction and success.
• High degree of adaptability and flexibility in response to changing client needs and market conditions.

Requirements:

• Higher education in Bachelor's degree in business administration, Marketing or related fields.
• At least 5 years of experience in client management or business development, preferably within the executive education or corporate learning space Technology/services/consulting/advertising