Customer Engagement Specialist

Overview

 

We are looking for a Junior Customer Engagement Specialist to join Axway to help the team in various aspects of customer experience and event planning.

You will work closely with our team to support the development and execution of campaigns, optimize our marketing automation platform (Marketo) and CRM (Salesforce) to enhance customer engagement strategies.

Responsibilities

Key Responsibilities:

• Campaign Management: Support the planning, execution, and monitoring of customer experience campaigns. Assist in creating content, analyzing campaign performance, and reporting on key metrics.
• Marketing Automation: Manage our marketing automation platform to streamline and optimize email marketing and customer segmentation efforts.
• Event Planning: Assist in organizing and executing company events, including virtual and in-person engagements. Support logistics, promotion, and post-event follow-up.
• Customer feedback: May assist the Voice of the Customer program, standardizing data, ensuring consistency and accuracy to improve data analysis.

Qualifications

Qualifications:

• Completed a degree in Marketing, Business Administration, Communications, or a related field.
• Strong interest in customer experience, marketing automation, and CRM systems.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Languages:  French language fluency; English C1/C2 proficiency.
• Familiarity with marketing automation tools and CRM platforms is a plus.
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
• Creative problem-solving skills and a proactive attitude.

Company Overview 

At Axway, we’re more than a company—we’re a pioneer. For 25 years, we’ve been empowering organizations to achieve digital transformation and unlock innovation. With a presence in 100 countries, 11,000+ customers, and a global team of over 1,400+ passionate professionals, Axway is driving the future of enterprise integration. 

  

We’re on a mission to a be the leader in our space, empowering our customers with secure, mission-critical software to manage and deliver impactful business outcomes from all their digital business interactions. 

 

  

Why Axway? 

We believe in the power of togetherness. When you’re part of Axway, you’re part of a culturally rich and globally connected community that thrives on exchanging ideas and tackling challenges head-on. Whether working remotely or onsite, you’ll find camaraderie, collaboration, and the support of leadership  to inspire you daily. 

  

Here, you’ll grow, innovate, and succeed because  we’re better together. Each step forward in your personal journey is one we take as a team. Join us, and let’s accomplish extraordinary things together. 

  

Axway is a proud member of 74Software. Learn more about how Axway is transforming the future: https://www.axway.com/en. 

  

Ready to shape the future? Let’s get started—because at Axway, together, we can. Together, we will. 

 

Axway is an AA and EEO Employer

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