Sales Manager, Group & Travel Industry

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year’s Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year’s Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores.

About the role
To promote and sell to assigned market in defined geographic region or vertical segment. Generate hotel/resort awareness through direct phone sales; direct sales calls, tradeshows and networking groups.  Work closely with sales and marketing team to solicit, sell and confirm group and individual travel business required to meet budgeted sales goals. Candidate should possess the ability to solicit group and individual travel and create business development plans independently. This position requires a high degree of independent judgment and discretion in decision making.

What you will do

• Identify and target customers from assigned market that will generate business on behalf of hotel but not conflict with WSO efforts.

• Negotiate, draft, generate and confirm/sign contracts that ensure hotel budget and revenue targets are achieved.

• Adjust group pricing and recommend group concessions as needed to secure business in support of hotel budget targets.

• Use company wide programs, sales developments, prospecting projects, WSO customer events, arrival reports, Hotelligence, Opera business intelligence, Book of Lists, Readerboard reports, Hoover’s Lists, City Business Journal, etc., to solicit and secure business for assigned segment.  

• Prepare and present analysis and reporting on business trends, market conditions and customer base as needed to DOS/DOM for assigned markets and business.

• Follow up on all business inquiries and leads and qualify business to generate room nights and associated food and beverage revenue to impact RevPar performance. 

• Create and execute customized account plans for assigned market territory to ensure maximum group revenue and budgeted group targets are achieved.