Assistant Manager Fulfillment Operations

Work is Sweet!

'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service.
See's is a leader in the confectionary industry with over 250 retail shops across the USA. We are seeking friendly, enthusiastic individuals who are passionate about providing great customer service.

Job Description Summary:

This position is responsible for the management of the Fulfillment Operations (pick lines and Custom Mix) to ensure orders are processed (picked, packed, shipped) to meet departmental standards and goals including, but not limited to, safety, quality and operational efficiencies. Responsibilities also include providing input on staffing levels, maintaining documentation of procedures, escalating supply and inventory concerns, and driving for departmental improvements. May require working on weekends and nights during peak seasons.

The pay range for this position is expected to be $80k - 85k annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Job Description:

Key Responsibilities:

• Oversees order fulfillment operations and progress to meet shipping date windows for on-time delivery.  

• Responsible for ongoing training and development for the Department. 

• Manages in accordance with the union contract; coordinates the activities of the Fulfillment Department in partnership with other departments. 

• Monitors Departmental KPI’s to ensure goals are being met.  Addresses opportunities for improvement with appropriate Team members.   

• Implements and maintains operational and processing procedures.  Actively directs ongoing cross-training of Fulfillment employees, including forepersons and assistant forepersons. 

• Helps coordinate packaging requirements based on the directives of the Senior Manager. 

• Supports implementation of new methods, procedures and systems to improve overall operations, efficiencies and throughput. 

• Manages Fulfillment Operations to comply with all applicable safety, food safety and environmental laws and regulations, as well as Company safety policies, food safety and quality procedures and standards.  

• Completes special projects and administration duties as assigned by management. 

• Day, Weekend and Night shift operations may be required at Peak periods.   

• This position is responsible for identifying opportunities to enhance technology and innovation that will improve departmental effectiveness. 

• All See’s staff must be committed to the company’s core principles, and workplace values, including a demonstrated commitment to diversity and inclusion.  

 

Minimum Qualifications:

• Minimum five years’ experience in management of carriers, small parcel operations, or warehouse picking lines. 

• Excellent management skills including supervising and motivating employees at all levels.