Director, Enterprise Client Success

 

Are you looking for a high energy, strategic, and fast-paced position as a Director, Enterprise Client Success?  Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

 

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements.  We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent.  Join us and make a difference.

 

WHAT CAN RELIAS OFFER YOU?

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
• Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
• Active Employee Resource Groups open to all employees!
• Comprehensive onboarding program – a great introduction to our company, customers and culture!
• Growth and career advancement opportunities!
  • Promotes internal mobility and career growth aligned with evolving business needs
  • Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
  • Professional development gained from conference attendance and participation in organizations like NC Tech
  • Onsite 321 Coffee Shop providing free coffee and pastries to employees

 

 

The Director, Enterprise Client Success is responsible for defining and executing the strategic vision, operating model, and revenue outcomes for assigned Enterprise Client Success segments or verticals. This role owns retention, expansion, and client value realization strategies, while leading managers and individual contributors, and driving scalable processes that support long-term enterprise growth. 

 

The Director is accountable for Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and expansion performance within their assigned portfolio. This leader partners cross-functionally with Sales, Products, Operations, and leadership to influence strategy, improve scalability and strength Relias’ position within highly strategic enterprise healthcare organizations. This role will have P&D responsibilities. 

 

 

WHAT YOU’LL DO: 

 

Strategic Leadership & Revenue Ownership:

•     Own GRR, NRR, renewal, and expansion targets assigned for Enterprise segments or verticals. 
•     Develop and manage accurate renewal and expansion forecasts; present performance insights and risks to senior leadership. 
•     Define and execute multi-year strategies to improve client retention, expansion, and overall lifetime value. 
•     Establish and evolve segmentation strategies and service tiering models to optimize client engagement and scalability 
•     Lead executive-level business reviews and manage high-level escalations. 

 

Organizational Leadership & Talent Management:

•     Lead, develop, and coach managers and individual contributors to ensure strong performance and leadership capability across. 
•     Partner with senior leadership to design and evolve the organizational structure to support scale, growth, and operational efficiency.  
•     Own leadership development and talent calibration process for assigned teams and partners with senior leadership on succession planning 
•     Partners with Talent Management and HR to define hiring profiles and workforce planning strategies in close alignment with senior leadership. 

 

Operational Excellence & Scalable Program Design :

•     Lead annual strategic planning for assigned segments, including capacit