eDiscovery Operations Manager

Amentum is seeking a Technical Manager who specializes in eDiscovery to manage a team of 12 that provides holistic, extensive Litigation Support services. The team delivers across almost all areas of the EDRM, performing forensic acquisitions, processing data to prepare it for review, populating review databases, and preparing and delivering productions. The team also provides helpdesk services to over 500 end users, triages any issues with major internal applications, manages multiple large SQL database instances, manages large enterprise-grade application deployments and upgrades, develops custom solutions, and provides technical expertise wherever required.

Amentum is a leading provider of enduring support for the essential missions of the U.S. Government, its allied partners and international organizations. Amentum’s current portfolio includes capabilities in critical facility infrastructure, aviation, logistics, training, range operations and national security solutions, to support complex missions for customers around the world. Today, the approximately 60,000 members of our global workforce perform with excellence and dedication in roughly 60 countries, on all seven continents, in some of the world's most challenging regions. We attribute our success to the quality of our work and the integrity and high ethical standards that define our business operations. 

Responsibilities:
 

Manages a team responsible for various litigation support activities. This includes managing performance of Amentum and subcontractor staff, ensuring timesheet data is entered accurately and on time, coordinating staff schedules and time off, identifying additional staffing needs or growth opportunities for high performers, coordinating group activities such as team meetings and team building events, and where appropriate, ensures staff do not perform duties that are "out of class."

• Ensures adequate personnel are staffed to fulfill all throughput or volume requirements for anticipated litigation support work. Drafts job requirements and qualifications, interviews candidates and makes hiring decisions after identifying any additional staffing needs.
• Manages databases and major applications used for litigation support workflows. Maintains an understanding of the state-of-the-art technologies and practices within litigation support. Vets new technologies to identify better or more affordable solutions to the ongoing challenges presented within the industry. Interfaces with the infrastructure team to plan implementation of new technologies and manages deployment.
• Manages litigation support workflows, including but not limited to collection, storage and management of physical evidence; data management; processing, culling and standardized export of data; management of review databases; data loads to databases; image conversion; creation of productions; and creation of relevant reports across all workflows.
• Implements and enforces quality control processes for all workflows and ensures quality standards meet or exceed contract requirements, including timeliness of any deliverables.
• Ensures workflows are adequately documented and regularly demonstrated through repeatable and effective training and that they are consistently followed.
• Ensures service level agreements (SLAs) are understood and maintained and works alongside project managers to enforce them.
• Continually identifies, prioritizes, and implements improvements to workflows and automates tasks wherever practical.
• Interfaces with internal project managers, Government attorneys, external case managers and other customers to gather requirements for custom requests, to offer explanations of issues or demonstrations of solutions, or to coordinate delivery requirements for large requests.
• Manages software development initiatives for litigation support efforts. These activities include but are not limited to developing custom scripts or solutions to meet customer requirements, automating workflows, and integrating new or existing applications and solutions.
• Manages on-site facilities used for litigation support activities, such as evidence storage, computer forensics, scanning of hardcopy and copying of data. This includes activities such as ensuring needed supplies are in-stock, organized and accessible; coordinating necessary modifications to ensure appropriate access control and network connectivity; coordinating implementation of physical security measures; and arranging for any other needs necessary for effective function of the facilities.
• Manages a helpdesk that provides end-user support to users of Amentum's managed web hosting solution. This includes ensuring access to shared line for fielding support calls, maintaining a ticketing system, and ensuring staff is trained on standard support etiquette and procedures for res