Fire Alarm Inspection Technician 2 (Systems Technician Level 2)

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Job Summary: The Fire Alarm Systems Service Technician - Level 2 is responsible for the installation, inspection, testing, maintenance, troubleshooting, and repair of fire alarm systems and related life safety equipment. This role involves working independently and as part of a team to ensure systems are installed and maintained in compliance with NFPA codes, local regulations, and manufacturer specifications. The technician will interact directly with customers, ensuring timely service, clear communication, and high-quality workmanship. This position may also involve emergency on call duties and requires a commitment to safety, professionalism and technical excellence.

Essential Duties and Responsibilities: The following list is intended to describe the general nature and level of work performed by employees in this classification.  It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.  The employer reserves the right to change or assign other duties to this position.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

• Troubleshoot, repair, and perform testing and inspections on a variety of fire alarm and fire suppression systems in accordance with NFPA standards.
• Work directly with customers to identify and resolve system issues in a professional and timely manner.
• Complete and submit all required reports and documentation to ensure compliance with NFPA reporting and recordkeeping requirements.
• Participate in a 24-hour emergency on-call schedule once able to work independently.
• Responsible for obtaining and maintaining NICET certifications and the Ohio Fire Marshal License within the required timeframe.
• Provide technical details and recommendations to the sales department for quotation development, particularly for resolving code deficiencies or system upgrades.
• Support accurate project documentation by maintaining complete and timely timesheets, billing notes, rescheduling requests, and follow-up documentation.
• Maintain accurate time sheets for labor tracking and job costing.
• Demonstrate reliability by being punctual and consistently delivering a full day’s work.

Job Requirements:

• High School diploma or GED equivalent required.
• Hands-on experience working with fire alarm systems.
• Must possess or be able to obtain all necessary tooling to perform job functions (tooling provided by company).
• Must obtain NICET Level II certification in testing and inspection within one year of promotion or hire into the position.
• Ohio Fire Marshal License is preferred at hire band required within one year of employment.
• Must obtain a Notifier programming license within six months of entering this role.
• Strong troubleshooting skills with the ability to diagnose hardware issues using multimeters and other diagnostic tools.
• Ability to read and interpret blueprints, wiring schematics, and technical documentation.
• Strong written and verbal communication skills
• Highly organized and detail oriented with the ability to manage multiple tasks effectively.
• Proven team player with a positive attitude and collaborative work ethic.
• Prior customer service experience is a plus.