ServiceNow RPA Technical Lead

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

Work You’ll Do

As a Project Delivery Manager on the project, you will: 

• Partner with business, security, and operations teams to align automation strategy with organizational objectives, drive adoption, and deliver measurable impact.
• Provide hands-on technical leadership to project teams, fostering knowledge sharing and upskilling in RPA and intelligent automation technologies.
• Continuously evaluate, pilot, and recommend emerging RPA capabilities and cognitive automation tools for integration into the COE’s service offerings.
• Configure and manage Non-Person Accounts (NPAs) essential for RPA solution enablement, ensuring appropriate access, auditability, and segregation of duties.
• Design, implement, and monitor technical security controls specific to UiPath and ServiceNow RPA platforms, ensuring compliance with Deloitte’s and client’s security standards and industry best practices.
• Lead the administration, maintenance, and optimization of the current UiPath Robotic Process Automation (RPA) AWS infrastructure, as well as the migration and management of the ServiceNow RPA solution, to ensure robust, scalable, and secure operations for the Center of Excellence (COE).

The Team

Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our ServiceNow offering designs, implements, and delivers strategies and technologies to increase the efficient and value delivery by the enterprise IT function.

The Project Delivery Talent Model is designed for professionals with specialized skills that align to a current client need. Team members focus on delivering services to clients, without additional expectations related to business development or promotion. Their employment is tied to their role on a project, and they are eligible for a benefits package that is competitive for project delivery-focused professionals.

Qualifications

Required: 

• Bachelor’s degree in an Engineering or Technology related field
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Active TS/SCI with Polygraph security clearance required.
• Must be willing to work on site in Chantilly, VA 100% of the time
• 4+ years of experience managing technical infrastructure in a secure cloud environment
• 4+ years of experience maintaining and improving DevOps Processes
• 4+ years of experience maintaining IT security requirements in a secure IT environment
• 3+ years of comprehensive knowledge of leading ServiceNow Robotic Process Automation (RPA) software capabilities and solutions.
• 3+ years of experience configuring ServiceNow RPA software infrastructure.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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