Retail Sales Representative

Hey you! Yesss, you. You’re likely reading this job posting on a device or computer connected to the internet. But did you know that the internet you’re using now was likely ordered to specification, delivered, and installed by a company just like Vyve.  And we’re looking for someone like you to help us do what we do best.

Vyve Broadband serves largely non-urban communities in sixteen states, including Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming. We offer a comprehensive suite of access, fiber connectivity, cable television and voice services for commercial and residential customers, including support for next generation technologies such as AR/VR, IoT, SD-WAN and Cloud. 

Whether you’re looking to learn a new skill or advance your existing career in an in-demand industry, Vyve Broadband is looking for you.

Why Vyve?

• Pay range for this role is $15.00 per hour.
• Crazy competitive benefits such as:
  • Free Vyve services for those who live within our service area
  • Paid Training
  • Uncapped Commission
  • Career Progression with courses that come with raises and bonuses
  • Quarterly Bonus
  • Long-Term Incentive Plan
  • Medical, Vision, and Dental
  • Long- and Short-Term Disability paid for by the company
  • Hospital, Accident & Critical Illness Insurance
  • 401k with a 100% match up to $1250 per year!
  • Pet Insurance, Home & Auto Insurance Discounts, Identity Theft Protection, Legal Plans, etc.
  • Paid Time Off
• Friendly & fun work environment
• Great culture that encourages growth

Job Description:

• Provides quality internal and external customer service by representing Vyve in a consistently courteous and professional manner
• Resolves customer issues of a complex nature
• Demonstrates a strong passion for selling Vyve products and services
• Meets and exceeds monthly revenue sales targets
• Generates and/or maintains departmental reports as required
• Serves as a mentor to other team members, providing instruction, support and direction
• Performs all duties of Retail Sales Agent as necessary including:
• Performs the functions of a Retail Sales Agent to include initiating contact with customers and selling, resolving problems, answering questions, sending correspondence, and generating reports
• Accurately explains bills and Company policies and procedures concerning prices, billing and service
• Determines customer needs and educates customer in order to sell or upgrade services
• Accurately documents all sales/order activity via online database system
• Processes customer payments accurately and balances daily transactions according to established cash management procedures
• Collects delinquent accounts
• Demonstrates integrity while accessing customer databases and/or paper reference material to locate customer records and research account history