Associate Director, Site Quality Manager

Date Posted:

2025-04-11

Country:

United States of America

Location:

HMA03: ISR Systems - Westford HO 7 Technology Park Drive, Westford, MA, 01886 USA

Position Role Type:

Onsite

Job Description

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world.

Are you passionate about quality and looking to make a significant impact in a globally recognized aerospace and defense company? Raytheon Global ISR Sensors & Software in Westford, MA is seeking a dynamic and experienced Associate Director, Site Quality Manager. Join our team and play a pivotal role in advancing our mission to deliver cutting-edge solutions worldwide.

As the Associate Director, Site Quality Manager, you will be the cornerstone of quality assurance at our Westford site. Your primary mission will be to foster a culture of quality, drive strategic improvements, and lead a matrixed team of up to 20 employees. You will be the key Quality & Mission Assurance (QMA) liaison for various stakeholders, including program teams, customers, and suppliers. You will  Champion a quality-focused mindset and practices across the site.
Lead and implement strategic quality improvements. Ensure continuous development and mentorship of your team. Act as the primary QMA interface for programs, customers, and suppliers. Coordinate effectively with supplier quality managers to meet QMA requirements. Address unique challenges in international and domestic programs, leveraging your expertise in Engineering, New Product Introduction (NPI), Supply Chain, and Operations.

What You Will Do

• Engage on both strategic and tactical levels, focusing on quality, cost and schedule performance, early engagement, influencing and providing differentiating quality value to program teams and customers.

• Develop and grow a team of Quality Program Leads.

• Prime QMA interface with the program, customers, and supporting Integrated Product Teams (IPTs).

• Responsible for guidance, leadership, and support on all matters pertaining to Advanced EOIR Solutions business including resourcing, technical quality and financial performance, and compliance to Raytheon procedures and contractual requirements.

• Establish effective relationships with internal and external customers with the ability to manage and influence across multiple levels of stakeholders.

• Responsible for quality of delivered products and services to our customers, management of quality risks, uncertainties and opportunities, leadership in resolution of customer expectations and relationships related to QMA.

• Primary QMA liaison on all matters pertaining to requirements, definitions, technical quality, and program implementation decisions.

• Develop and implement strategic and tactical QMA plans that will directly affect the programs execution and influence on-time delivery.

• Identify and facilitate continuous improvement initiatives for processes and command media using significant conceptualizing, reasoning, and interpretation skills.

• Assuring inclusion of quality requirements, planning, and consistency for program estimates and proposals.

• Responsible for effective Root Cause Corrective Action (RCCA) and Failure Review and Corrective Action System (FRACAS) activities for systemic issues and to ensure extensive RCCA.

• Facilitate the application of statistical process controls to special processes and key product characteristics to ensure products meet end item performance requirements and mission assurance objectives.

• Accountable for quality performance and scope responsibility to financial Estimate and Completion (EAC) Reviews and overall Quality EAC planning.

Qualification You Must Have

• Typically requires Bachelor’s degree in Science, Technology, Engineering or Mathematics (STEM) and twelve (12) years documented quality or engineering experience within the defense industry.

• Minimum 6 years’ customer interface management experience (i.e., Acquisitioned Customers, Defense Contract Management Agency (DCMA)).

• Customer Oriented Results and Excellence (CORE) Certification or similar required.

• Experience in managing and optimizing performance in relation to cost, schedule, and technical objectives, including proficiency in cost