Regional Operations Manager

Are you looking for a meaningful career opportunity with an organization that values goal setting, hard work, and dedication? Consider joining us at SunSource! We offer a variety of opportunities and strive to reward our employees for their commitment. Our associates are what makes us special and sets us apart from our competitors. If you have a desire to learn in a dynamic and diverse work environment that champions growth and development, we would love to hear from you!

The Regional Operations Manager is will be responsible for guiding and directing the activities of the Repair Operations to meet Customer and SunSource goals and objectives  Working directly with Shop foreman, District Managers and Inside sales to assure the company is providing established service levels.

Objectives: 

• Maximize customer satisfaction
• Manages team to meet P&L expectations.
• Drive Lead measure KPI’s on continuous improvement
• Align with District Managers on sales opportunities.
   

Responsibilities:

1. Approach--act as team leader for operations team at the assigned location.

• Attract and retain talent which is key to the fluid power market place
• Create training and development plans to help assimilate associates into organization
• Provide ongoing supervision, training, coaching and overall direction to ensure work is completed accurately and timely
• Conduct periodic performance reviews with operations representatives

1. Knowledge of the Customer--develop knowledge of the customer accounts serviced, specifically:

• Overall understanding of the buying process and business process for major customers
• Identification of critical issues at major customers and knowledge/support of plans to ensure customer satisfaction

1. Internal Know-How--demonstrate broad understanding of SunSource’s customer service functions, processes and tools, and their impact on other SunSource departments.  Be able to:

• Utilize support systems
• Interpret and ensure proper execution of policies
• Develops thorough knowledge of the SunSource operating system in order to provide guidance to CSR team as well as make recommendations for improvements.
• Provides operational and sales support for R400/R500 account managers
• Develops daily/weekly reviews of all reports relating to local branch operations
• Provides annual performance reviews and manage merit increases
• Acts as contact for customer disputes
• Develop, coach, and influence S&R a