Customer Care Representative

Lovehoney Group is the world’s leading sexual wellbeing company. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a smooth online shopping experience.  
Lovehoney employs over 900 awesome, diverse & driven people throughout our 9 offices across the globe, celebrating a broad spectrum of talents in engineering, industrial design, sales, and marketing. 
We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives.  
We are currently recruiting a Customer Care Representative based in Germany. Partnering directly with the Customer Care Manager, your focus will be on delivering an exceptional customer experience. 

What you will do

• Respond to customer inquiries promptly and professionally, ensuring DPA checks are completed before providing information, and document cases accurately. 
• Solve problems and conduct investigations. 
• Build and maintain thorough product knowledge. 
• Collaborate effectively with team members and other regions. 
• Complete administrative tasks as required. 
• Maintain quality and productivity KPIs. 

What you should bring

• Fluency in English - fluency in French and/or German is a big plus 
• Strong problem-solving abilities and a customer-centric mindset.  
• Patience, empathy, and a genuine desire to help customers. 
• Ability to work effectively in a team and adapt to a fast-paced environment. 
• Previous customer service experience is a plus. 
• Excellent PC skills, including Microsoft 365 and CRM systems. 

What we can offer you

• A welcoming workplace full of drinks, snacks, and friendly faces, as well as a range of benefits that make working with us an unforgettable experience. 
• Fun team-building events, including dinners, barbecues, and games, that bring our team together and foster a sense of community 
• Discount Shopping Portal: Access to unique discounts at high street retailers, hotels, and service providers through Perks at Work. 
• A hybrid work model that allows for flexibility and work-life balance, with three days a week in-office 
• 25 holiday days a year, plus an extra day for every year you are with Lovehoney, giving you plenty of time to rest, recharge, and explore 

Lovehoney Group is an equal opportunities employer. We promise that every qualified person will be evaluated according to skills regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. 
If you require accommodations during the interview process due to a disability, please inform your Talent Acquisition Specialist so that we can ensure a smooth and inclusive experience for all candidates. 
At Lovehoney Group, we leverage artificial intelligence as part of our screening interview process, for note-taking purposes. Rest assured, we prioritize transparency and respect candidates' preferences. You'll have the option to opt out while still receiving fair consideration for the role. 
If we sparked your interest and you are open to embarking on your professional path with us, please visit our Lovehoney careers page to apply: https://jobs.eu.lever.co/lovehoneygroup 
Our privacy policy is available here: https://www.lovehoneygroup.com/privacy-policy/