Assistant Property Manager (48339)

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Assistant Property Manager is a member of the management team that manages approximately 2400 residential units encompassing LIHTC units, Older Adult Housing/Assisted living facilities and scattered-site residential and retail properties. RiseBoro Assistant Property Managers are responsible for the overall maintenance and operation of residential properties and act as a liaison between RiseBoro and tenants. Responsibilities include:

Tenant Engagement

• Establish consistent high-quality customer service with tenants across the portfolio; engage in professional dialogue with tenants to resolve their questions and concerns in a timely manner.
• Maintain consistent, open communication with tenants pursuant to the Communications Policy; ensures tenants know how to reach appropriate staff, and ensures all appropriate communications to tenants and staff are posted in buildings as needed, including during emergencies and service disruptions.
• Ensure timely completion of annual recertifications
• Refer tenants for RiseBoro supportive services or benefit entitlement support upon request
• Maintains tenant files
• Coordinate with Leasing Manager to ensure timely completion and collection of lease renewals
• Follow up with tenants on arrears 30 days past due by phone and letter; cooperates with Legal and Collections Department on other collections activities.

Building Operations

• Ensure that buildings are operating within budget
• Approving invoices of less than $1,000.00
• In older-adult buildings, collect rent payments
• Assign work to maintenance staff as needed, in cooperation with Building Maintenance Supervisors
• Oversee turnover process to ensure vacant units are ready for occupancy within 30 days of vacancy
• Perform move in and move out walk-through apartment inspections with tenants
• Coordinate with maintenance staff to ensure all code violations and other repair concerns at properties are cleared
• Review and submit Purchase Orders for any supplies or equipment needed in the building
• Identify tenancy issues that may require legal referral and coordinate with the Legal Department
• Maintain communication with management and compliance team during operational emergencies
• On occasion, be available to address emergencies that arise in their building outside of typical business hours
• Other duties as assigned

COMPETENCIES

• Minimum of 1 year of experience in property management
• Bilingual (Spanish/English) strongly preferred
• Excellent oral and written communication and interpersonal skills, including demonstrated ability to work well with varying levels of staff members.
• Detail oriented
• Organized
• Ability to successfully manage multiple relationships
• Affordable housing management experience preferred
• LIHTC certification required within six months of hire.
• Certified Housing Assistant Manager preferred
• Proficient with Microsoft Office Suite or related software; intermediate to advanced working knowledge in Microsoft Excel.
• Knowledge of Yardi program preferred

EDUCATION EXPERIENCE