Technical Service Representative

WHO WE ARE:

Douglas Dynamics is North America’s premier manufacturer and upfitter of work truck attachments and equipment. Our belief is that our employees and culture are just as important to the company as serving our customers. We place a high value on building a team and working environment where individuals can succeed professionally and personally. As a team member at Douglas Dynamics, you can expect to make a difference through your work, to have a direct impact on the achievement of a very meaningful mission to serve our customers, to advance your career, and to have room for fun and fulfillment in your daily life.

We would love to have you join our team, where we offer top notch benefits, multiple avenues for advancement and a great working environment.

HOW WE DO IT:

Grow, Improve, and Engage is our focus as an organization to ensure we succeed by executing the right things. These are our Core Values and are How We Win in the marketplace. The Winning Behaviors are what each Douglas Dynamics employee does to support the success of our company. They are the expectations of all of us to help ensure we focus on winning as an organization the right way! Our Winning Behaviors are:

• Be Customer & Results Driven
• Anticipate the Possibilities
• Collaborate & Care
• Communicate Responsibly
• Develop Self & Others
• Get Better Every Day

We are seeking a Technical Service Representative!

WHAT WE OFFER YOU:

• A fulfilling career with the ability to contribute to an Industry leader
• A comprehensive suite of benefits
• Competitive salary commensurate with experience
• A generous 401k match
• Profit sharing for all full-time employees

HOW YOU'LL MAKE A DIFFERENCE:

• Answer telephone calls, e-mails and from customers concerning products and complaints.
• Administer RMA claims in the warranty program including customer contact, data entry, disposition of claims and returned product.
• Must have Valid State driver's license, Ability to meet DOT requirements to operate a DOT registered vehicle, ability to obtain a passport for business travel outside the U.S.
• Assist in the development/improvement of training materials, product displays, training aids and presentations. Train distributor/sub dealer personnel and end users at individual, regional and factory locations in product knowledge, troubleshooting and repair of all Douglas Dynamics Snow and Ice Equipment.
• Install, service and maintain Douglas Dynamics products on Regional Sales Manager demo vehicles. Provide Sales, Advertising and Marketing department with support for sales events and photo shoots requiring assembly and presentation of product.
• Participate in fit-up checks of current kits on new model/year trucks and assist the Innovations Department in field tests of newly designed products.
• Proofread all technical literature for content, grammar and clarity.
• Provide reports and file paperwork in a timely and orderly manner.

WHAT THIS ROLE NEEDS:

Education:

• Associate’s degree or equivalent from two-year college or technical school; and/or high school diploma or equivalent plus six months to one year experience and/or training in hydraulic and 12V electrical systems. Manufacturing experience is helpful but not required.

Related Skills and Knowledge:

• Develop and or can use Power and hand tools.
• Develop and or can troubleshoot and repair snow and ice removal equipment.

Development and Growth:

• Developing ability to apply complex product and industry-specific topics and leverage the material to successfully service internal and external customers as part of the Essential Duties and Responsibilities as outlined in this Job Description.

Quality Focus:

• Developing ability to efficiently and accurately record data such as RMAs, Complaint Records, Warranty Registration, and other relevant data.

Communication/Interpersonal Skills:

• Communicates efficiently, effectively and professionally as perceived by the internal and external customers.
• Demonstrated ability to consistently maintain a high level of energy and enthusiasm that is undeniably perceived by internal and external customers.
• Demonstrated ability to accept and support changes in procedures, products, and services and offer constructive feedback throughout the developmental process.
• Demonstrated ability to work effectively with wide-ranging personality.
• Demonstrated