Product Operations Lead

Role Overview 

The Product Operations Lead is a strategic role responsible for shaping and evolving the Pearson Virtual Schools (PVS) Product & Technology organization’s delivery tools, agile practices, and operational rhythms. This role serves as the steward of the Jira platform, champions effective delivery processes, and connects product, engineering, design, and leadership teams. You will guide teams in organizing, planning, executing, and measuring their work, ensuring that our tools and our ways of working provide clarity and transparency while supporting continuous improvement. 

Core Responsibilities 

• Driving standardization in tooling, governance, and reporting across the product development lifecycle.   

• Own the health, structure, and governance of the Jira platform for the PVS Product & Technology organization. 

• Establish and maintain standards for workflows, fields, configurations, naming conventions, permissions, and automation. 

• Guide teams on structuring work in Jira to support effective planning, reporting, and execution. 

• Serve as the primary point of escalation for Jira platform needs, improvement requests, and cross-team alignment issues. 

• Champion agile ways of working by helping teams adopt and tailor practices to their context. 

• Design and deliver learning experiences (workshops, office hours, trainings) that support product and delivery teams in adopting scalable, outcome-driven practices. 

• Facilitate communities of practice and strategic learning forums to support continuous improvement. 

• Serve as a change leader during process or tool changes. 

• Define and uphold the “Rhythm of Business” for delivery operations (planning cadences, review cycles, reporting norms). 

• Partner with leadership to operationalize strategic initiatives and ensure processes scale effectively. 

• Ensure teams have the necessary tools, metrics, and processes to drive predictability and transparency. 

• Design and maintain reporting frameworks to provide actionable insights across the product life cycle capturing key indicators such as velocity, delivery, product adoption, and customer impact. 

• Collaborate wi